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Level 1

17 points

iPhone 5: Blue Screen and Restarting Issue

I have an iPhone 5 and am running iOS 7.0.04. Just a few days ago my phone has had the following issues:

1) Phone randomly restarts

2) While using the phone, system will crash and the result is the Blue Screen of death. Only way to get out of this crash is to do a manual restart

3) While using phone, screen will start flickering, lines will appear on screen and I will either get a Blue Screen or a White Screen.

I have done the following to date:

1) Backed up Phone and synced/restored from my Computer

2) Erased all settings and restored from iCloud Backup

My phone is out of warranty and I think if I take it back to the Apple Store they will tell me I'm SOL.

Just wanted to know if people think this is a Hardware or Software issue.

iPhone 5, iOS 7.0.4

Posted on Dec 30, 2013 3:15 PM

65 replies

CSeanK

Level 1

4 points

May 1, 2016 4:12 PM in response to hungrycactus

This is 100% incorrect. Stores primarily deal with hardware issues. You need to call support. And they MIGHT help you restore your phone If it's out of warranty. Stores usually will not. Also, DFU mode is not recommended except when done by Apple Engineers. Please people, the Apple forums are users just like you, NOT Apple or any type of tech support.

Jun 7, 2016 4:49 AM in response to jackhandy234

HEy i got the same issue on my iphone 5s the screen goes black with brigh lines some times blue and some times white all over the screen and you can hear the screen shudown button and incoming calls

so may be the phone is working properly but the problem is with the screen I guess i dont know what to do

thanks may be someone can help!?

SophiaDD

Level 1

4 points

Nov 3, 2016 12:34 PM in response to jackhandy234

My iPhone 5S has been going through this wierd "meltdown" the last coup of days.. It starts going blue (it can be on any app) and then restarts by itself. Sometimes while restarting it will go black and restart one more time.. What can I do?

I got my phone 5 months ago

Nov 8, 2016 5:28 AM in response to jackhandy234

I am hacking the same issue but in IOS 10 it just wont go away

Dec 15, 2016 11:04 PM in response to jackhandy234

Blue screen of death is a terrible thing. So i search many about this for my iPhone. At last, I found this method which can fix this kind of iPhone blue screen caused by iOS system problem or software problem.

iPhone 5: Blue Screen and Restarting Issue