How to Become the Ultimate HVAC Technician & Industry Leader!

In episode 2 of the WOW Podcast we have an HVAC legend and GOAT of all GOATS, Michael Mullins. Michael shares his secrets to success in this inspiring interview. As a top-performing service technician, Michael reveals the mindset and techniques that have made him a consistent industry leader. Learn how he builds strong customer relationships, motivates everyone around him, and maintains an abundance mentality. Michael also discusses his charitable work and dedication to his family. Discover practical tips for technicians and managers to boost performance and create a positive company culture. Whether you're new to HVAC or a seasoned pro, Michael's insights will help you take your career to the next level.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

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Chapters:

0:00 Introduction – Tips on overcoming challenges and improving customer service

2:09 Michael’s inspiring journey: From fighting childhood struggles to top-performing leader

7:05 Funny client story: The drunk DIY repair gone wrong

8:59 Heartfelt help: Michael supports a customer through a tough time

13:28 Proud family moments: Achievements in sports and personal growth

15:56 Unique talents: Michael’s kids shine in academics and confidence

20:21 Outdoor lessons: How challenges build accountability and success

22:07 Learn from others: Podcasts and books that transformed Michael’s career

27:00 Small acts of kindness: Life-changing moments from giving back

28:54 Founding hope: How Michael’s hardships inspired a family support program

32:54 Caring culture: Giving systems to families in need through Brody Bates Fund

35:10 Active listening hack: Creating comfort and connection with clients

39:15 Shine on others: Why praising coworkers leads to workplace success

41:49 Positivity promotes growth: How acknowledgment inspires excellence

46:09 Client cues: The art of attentiveness in professional interactions

48:15 Personalized solutions: Mastering client preparation for success

51:59 Build trust, build sales: How expertise improves customer loyalty

54:07 Team spirit: Friendships and encouragement boost workplace performance

58:14 Stay competitive: The abundance mindset to share and grow

1:00:16 Mentorship matters: Michael’s impactful experience with technician David

1:05:13 Create your future: Spread positivity, break barriers, and inspire joy

1:07:13 Gratitude loud and clear: Enhancing workplace bonds with thankfulness

1:11:27 Greater future: Michael on resilience, challenges, and envisioning success