How could experienced pilots forget something as critical as setting the flaps for takeoff? Checklists are meant to save lives—so why do they sometimes fail? This episode of Like a Pilot dives into the dark side of routine—complacency and expectation bias—that can trick even the best professionals into fatal mistakes. Join Phil Wilkes as he unpacks the human factors behind disasters like Spanair 5022 and Singapore Airlines 006, and reveals flight deck tricks you can use to stay sharp and fight bias in any field. And along the way, we’ll hop on a Japanese shinkansen bullet train to uncover the surprising power of shisa kanko, "pointing and calling".