Deep Learning with PolyAI

Team PolyAI
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Deep Learning with PolyAI

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

  1. FEB 28

    065: The anatomy of telephony, part 2 - Evolution

    Send us a text The second episode of a three-part miniseries sees Deep Learning with PolyAI continue exploring the intricate world of telephony and VoIP! Nikola welcomes back Oisin Glenn, VP of Solutions Consulting, to chat about the historical development, current technologies, and the complexities of modern telephony. They discuss everything from PBX systems, VoIP protocols, and the rise of WebRTC to the unique challenges of international deployments, codec differences, and the open-source ...

    22 min

  2. FEB 19

    064: The anatomy of telephony, part 1 - Origins

    Send us a text Nikola welcomes Oisin Glynn, VP of Solution Consulting, to discuss the fascinating history and evolution of modern telephony. Going back to the inception of telephone systems, from their early manual connections to the adoption of the PSTN and the advent of private branch exchanges (PBX), the conversation touches on the impact of the internet and mobile telephony on traditional phone systems, the rise of VoIP, and how companies like Cisco and Avaya played pivotal roles in trans...

    23 min

  3. FEB 10

    063: Surprising findings from PolyAI's recent CS trends report

    Send us a text ** Check out the report that inspired the episode ** Damien welcomes PolyAI's senior director of brand, Kylie Whitehead, to discuss the findings from two comprehensive surveys highlighting trends in customer experience (CX) and contact center leadership. Learn about the evolving roles of CX leaders and the increasing influence of AI, as well as the differing sentiments of contact center agents towards automation. Follow PolyAI on LinkedIn Watch this and other episodes of the D...

    25 min

  4. JAN 27

    062: AI's Sputnik moment? DeepSeek R1 has entered the chat(GPT).

    Send us a text Bonus breaking news episode of the Deep Learning with PolyAI podcast! Hosts Damien and Nikola chat about the recent release of DeepSeek's open-source R1 model, which has sparked widespread reaction across the tech world. The R1 model, created with limited resources, has matched or exceeded benchmarks of leading models from OpenAI and Meta, prompting discussions on its potential impact on AI development and market dynamics. The episode explores DeepSeek's engineering feats, the ...

    19 min

  5. JAN 24

    061: An early look at OpenAI's Operator

    Send us a text Kylie takes the helm for this episode of Deep Learning with Poly AI, where she and PolyAI CEO Nikola Mrkšić chat(no GPT) about OpenAI's latest innovation: the Operator agent. From the concept of AI performing tasks such as ordering groceries, booking travel, and making restaurant reservations, to live demos of agentic requests, Kylie and Nikola butt heads on overall impact and explore the broader implications of AI in increasing productivity, interface interaction, and transfor...

    20 min

  6. JAN 16

    060: A deep dive into the UK's AI Opportunities Action Plan

    Send us a text Damien and Nikola (CEO & Co-Founder of PolyAI) talk about the recently announced AI Opportunities Action Plan. The conversation highlights the UK’s historical contributions to AI, the challenges it faces due to American tech dominance, and the strategic moves to build a competitive AI ecosystem. They touch on the importance of infrastructure, talent attraction, public sector engagement, and ethical considerations in AI development. Tune in to hear detailed insights on how t...

    23 min

  7. JAN 10

    059: AI in 2024: A really big year in review.

    Send us a text In this episode of 'Deep Learning with PolyAI,' Damien and Nikola reflect on the significant trends in AI throughout 2024, including the rise of generative AI, the stabilization of models, and increased enterprise adoption. They also discuss the importance of customer experience and data management in AI applications. As they look forward to 2025, they predict further advancements in hyper-personalization, enterprise scaling, and regulatory clarity. Join us for an insightful di...

    25 min

  8. JAN 3

    058: The rise of CAIOs and AI competency centers

    Send us a text Orgs establishing AI competency centers or hiring Chief AI Officers are heavy in 2025 predictions. Sit beside the fire with Damien and Nikola Mrkšić, CEO and co-founder of PolyAI, in this enlightening episode of Deep Learning with PolyAI, as we tap into the emergence of Chief AI Officers (CAIOs) in organizations, their responsibilities, and the impact of AI on business operations. Explore the parallels between AI-heavy roles and traditional executive positions, the importance o...

    26 min
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About

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

Information

  • Creator
    Team PolyAI
  • Years Active
    2023 - 2025
  • Episodes
    64
  • Rating
    Explicit
  • Copyright
    © 2025 Deep Learning with PolyAI
  • Show Website
    Deep Learning with PolyAI

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