Woolworths 4+

We are fairly grocery store ‘brand agnostic’. Until recently we would switch between Aldi, Coles, Woolies and (less often than we’d like) the Vic Market. Years ago I’d favoured Woolies because of the good QFF point earn, but when that went, so did my loyalty. We just moved and our closest proper Woolies is Melb Square, which is massive, has varied and interesting stock (lots of specialty food and drinks - though unfortunately no chinotto), and has Scan and Go. Scan and Go has made shopping quick, convenient and - dare I say it - fun. Even though there is an Aldi and Coles equidistant to our new home, we have only shopped at Woolies since finding out about Scan and Go when visiting Melb Square. Suggestions: 1. Allow lists to be imported from the main app into Scan and Go. I can create a list in the main app, selecting Melb Square, but can’t view it while in Shop and Go. Shop and Go list doesn’t search products. 2. Bring chinotto to Melb Square to feed our addiction. Any brand is fine (I’m sure Woolies used to stock Bisleri and San Pellegrino chinotto AND Melb Square has a large stock of other San Pellegrino).

Hey there. Thank you for taking the time to share your feedback about our app. We're so pleased to hear that the Scan and Go feature has made your shopping quick, convenient, and fun! We appreciate your support and rest assured, we've shared your suggestion with the team that helped build the app for their consideration. Regards, The Woolworths App Team.

Shopping with Woolworths unlimited is Great. You have to spend $50 to get the deliver at no extra cost because unlimited is a subscription, first month is free. We appreciate it’s difficult to provide a shopping experience with not full shelves. We are not stuck on brands except for my husband’s light ice cream ( keeping cholesterol down) in the notes at the bottom I just request any other light ice cream. We purchased Woolworths e-gift cards at 4% off from the RAC and used them to pay for the shopping. Also there’s a place to put your rewards in. Thanks for keeping us safe, right down to the delivery man who wears masks and leaves your shopping. Rings the door bell or knock’s. When he leaves the garden, you go out and collect you shopping. We love shopping like this and everyone of our family does the same. Great service!

Hey there. We're pleased to hear that your Online Shopping experience has been great and that you're enjoying the Delivery Unlimited Subscription. Thank you for taking the time to submit your review, we appreciate your support! Regards, The Woolworths App Team.

Now you can’t take this app to the store and find the items by the aisle listed. Now it’s clearly just an online ordering app. But the worst is yet to come, my existing lists are now ordered theoretically by alphabet but not entirely. The list makes no sense now and is totally unusable. I will be shopping elsewhere from now on. Woolworths asked me for screenshots so I sent them, but no acknowledgement. They have updated this app since and yes there is aisle information but most of my shopping list shows that the aisle information isn’t available. I guess that’s something if you have the time to wander round. How can they not know where to get milk from???
Yet another response from Woolies thinking the problem could now be fixed but as they haven’t updated their app it won’t be fixed. They also give you the option of contacting them but you get linked to a stupid computer generated’helper’. They sent me another email too that showed they hadn’t read my complaint by giving me a copy and paste reply.
Foodland sell very good products at a lower price and are mainly locally produced. I’ll be going there from now on

Hey there, thanks for sharing your feedback. We're sorry to hear you're having trouble with your list and can no longer able to see the isles on the app. Can you please let us know if you're still facing this issue? Regards, The Woolworths App Team.