The Handbook: The Agency Operations Podcast

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  • UPDATED WEEKLY
The Handbook: The Agency Operations Podcast

Running an agency isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly.  That’s where The Handbook comes in. Our goal? To help you take your agency to the next level of business maturity. This podcast is for agency and operations leaders who are juggling it all – people, processes, finance, tech, and everything in between.  Every other week, we dive deep into a specific challenge that agencies face as they grow in headcount and complexity. You'll get practical insights and real-world advice from agency experts who’ve been there, solved the problems, and know what works. If you’re looking for smarter ways to scale, streamline, and strengthen your agency, you’re in the right place. Welcome to The Handbook community, your go-to guide for better agency operations. And don’t forget to sign up for The Handbook newsletter – we’ll send you the key takeaways from each episode straight to your inbox: scoro.com/podcast/#handbook  The Handbook: The Agency Operations Podcast is brought to you by Scoro.

  1. Why your tools aren’t talking & what it’s costing you with Ryan Pearcy

    8 APR

    Why your tools aren’t talking & what it’s costing you with Ryan Pearcy

    Your tech stack might be holding your agency back more than you think. Ryan Pearcy, founder of Digital Transformers and chartered accountant, has helped countless agencies untangle their systems and make smarter, faster decisions. He’s spent nearly 15 years helping service-based businesses clean up their systems, bringing finance, tech, and process together so leaders can make decisions based on reality. In this episode, he helps Harv troubleshoot three common (and all-too-familiar) agency te...

    37 min
  2. BenchPress 2025: 4 Big Agency Opportunities You Need To Be On Top Of

    25 MAR

    BenchPress 2025: 4 Big Agency Opportunities You Need To Be On Top Of

    How do agencies stack up in 2025? The results are in for BenchPress 2025. The UK’s largest benchmarking survey for independent agencies has revealed some surprising (and shocking) trends about the state of the industry. To break it all down, Rory Spence, Head of Commercial at The Wow Company, joins us to unpack the data, trends, and opportunities that agency leaders need to know. In this episode, we cover: Why 2024 was a brutal year for many agencies (and how to bounce back)Profitability tren...

    38 min

  3. 11 MAR

    How to Get Clients to See You as a Strategic Partner with Max Traylor

    Most agencies add value far beyond execution. They develop methodologies, frameworks, and strategic thinking that help clients make better decisions. But too often, they give that thinking away for free. Only to compete on price when it’s time for execution. Max Traylor has spent years helping agencies break this cycle. He’s an expert in packaging and selling strategy, helping agencies move from order takers to trusted advisors. In this episode, Max shares how to stop the race to the bottom a...

    39 min

  4. 25 FEB

    Rethinking performance, pay reviews & career growth with Zoe Blogg

    Are performance reviews a waste of time—or your agency’s secret weapon? Too often, agencies treat performance management as a checkbox exercise, bogged down with vague feedback and awkward salary conversations. But Zoe Elizabeth Blogg, Operations Director at Reboot Online, has built a system that actually works. From structured performance reviews to proactive (quarterly!) salary reviews, Zoe’s created a process that keeps teams engaged, managers confident, and top talent sticking aroun...

    40 min

  5. 11 FEB

    How to move from tactical to STRATEGIC ops with WPP's Preston Chandler

    Your agency’s operations can either fuel creativity, or kill it. And you can focus on the big picture that drives real financial impact, or get stuck in the weeds. Preston Chandler, WPP’s Global Practice Lead of Strategic Operations has a point of view, and the experience to prove it. In fact, Preston’s role at WPP is all about advising agencies in the group on how they can operate in a better, smarter, and more strategic way. In this conversation, Preston shares how agencies can design their...

    50 min

  6. 28 JAN

    Mike Della Porta: How to elevate service delivery for scale

    We’ve all had those moments, we land that huge new client – first comes the elation for winning the mandate that will transform our fortunes, and then the mild panic at how we’re going to deliver. There’s also times when what we do is simply just not that well understood across the organization – there might only be one internal expert, which creates a significant amount of risk for the business if they were to leave. That’s where assessing – and improving – your business capability maturit...

    41 min

  7. 14 JAN

    Managing Gen Z: Challenges, Myths, and the Opportunity with Isobel Camier

    This year, Gen Z are due to make up over a quarter of the workforce – a huge proportion. But both the negative headlines and moaning around the watercooler have commenced. Claims of entitlement, laziness, and unreasonable expectations abound. But is any of it true? And is their approach to work really that detrimental to an efficient workplace? In this episode, Harv speaks with Isobel Camier, founder of Camier Communications and a training consultant with 15 years of experience in...

    35 min

  8. 17/12/2024

    Building a systemized, codified, scalable sales engine with Ryan Hall

    In a tight market, sales become a big concern. Relying on repeat business or referrals no longer cuts it, you have to put in more effort. Often in agencies, the know-how on how to get this done is missing; few people come from a formal sales background. So a haphazard approach is implemented and we hope for the best. Only that slapdash approach rarely gets the results we want. Is it time for the sales engine to be looked at as an ops challenge? We think so. In this episode ...

    1h 8m
See All (28)

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Ratings & Reviews

5
out of 5
3 Ratings

About

Running an agency isn’t just about great client work. It’s about keeping everything behind the scenes running smoothly.  That’s where The Handbook comes in. Our goal? To help you take your agency to the next level of business maturity. This podcast is for agency and operations leaders who are juggling it all – people, processes, finance, tech, and everything in between.  Every other week, we dive deep into a specific challenge that agencies face as they grow in headcount and complexity. You'll get practical insights and real-world advice from agency experts who’ve been there, solved the problems, and know what works. If you’re looking for smarter ways to scale, streamline, and strengthen your agency, you’re in the right place. Welcome to The Handbook community, your go-to guide for better agency operations. And don’t forget to sign up for The Handbook newsletter – we’ll send you the key takeaways from each episode straight to your inbox: scoro.com/podcast/#handbook  The Handbook: The Agency Operations Podcast is brought to you by Scoro.

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