SM Malls Online 4+

Smooth & hassle-free customer journey!

• I ordered a laptop from Acer, and store manager personally called to confirm my order within minutes after I placed it on the app.
• Found out my laptop was defective after purchase, so I contacted the store manager and he was very responsive and accommodating. They had the unit replaced the same day.
• Good thing about SM Malls online is that you can be in direct contact with the store manager for your questions and concerns, and official receipt is issued immediately like regular transactions, so your replacement/refunds can be processed immediately as well.
• App could definitely be improved though.
• But overall, I had a smooth customer journey and would now prefer purchasing electronics here than in other e-commerce platforms.

Developer Response ,

Dear User, thank you for taking the time to write this review. Your kind words encourage us greatly and we're very pleased that you are happy with our service. Please feel free to contact us anytime at help@smmallsonline.com for any suggestions and do follow SM Malls Online on social media for the latest updates.

BUY YOUR FOOD FROM FOODPANDA OR GRAB INSTEAD

I ordered from SM Online and paid via credit card for a contactless delivery. THEY MAKE YOU PAY FIRST BEFORE RECEIVING THE ORDER AND DEDUCT IT FROM YOUR CARD RIGHT AWAY. THERE IS NO GUARANTEE THAT THE CUSTOMER WILL BE REFUNDED IF THEY DON’T RECEIVE THEIR ORDER.

After paying, the merchant called me and told me that some items are out of stock. So I asked if I can cancel it so I can place an updated order OR they can just edit it from their side. The “chat with us” Ollie from SM told me I can’t cancel it since the order is already being prepared. I asked the merchant if they can cancel or edit the orders, but they can’t cancel it as well and they can’t edit the orders. Since I didn’t have an option to cancel and I was not given an alternative way to update my orders…. I was left with no choice. Now, they don’t want to refund my money even if I sent them screenshots of the amount I paid and what was the UPDATED total order cost because of the out of stock items. There’s a discrepancy and since they make you pay before receiving the order… if there’s a problem with the orders you receive or there’s an incomplete order there is NO GUARANTEE that they will REFUND YOUR MONEY. They don’t have a contact number where you can call. You can’t even file a complaint regarding your order right away via the app. SAVE YOUR TIME AND MONEY. ORDER FROM FOODPANDA OR GRABFOOD INSTEAD!!!!

Developer Response ,

Hello Princess, we apologize for any miscommunication. All of our transactions are refunded when cancelled. Please let us look into this issue if not yet fixed. Kindly email us at help@smmallsonline.com with a subject Appstore Feedback so we may recognize you.

Great and reliable app to meet your needs

SM Online app has been a very useful app to get food and necessities delivered any day of the week. It allows us to order varieties of food with just one delivery charge (which often gets free when we order from more than one restaurant). There are also no additional fees, lots of discounts from a wide selection of restaurants and store vouchers you can enjoy to save a lot! You can also do shopping without leaving the comfort of your home. I can order my baking supplies, clothes and shoes, and even toys. It’s often inexpensive, but the food quality is the same even if you get it at a discounted price. Now you can enjoy food delivered to your doorstep without spending a lot.