In this episode of It's Closing Time, RentSpree CEO and host Michael Lucarelli interviews Merri Jo Cowen, CEO of Stellar MLS, the largest multiple listing service in Florida and Puerto Rico and the third largest in the US, representing over 84,000 members. With over 40 years of experience in real estate, Merri Jo shares insights into her career journey and the pivotal moments that shaped her leadership style. She emphasizes Stellar MLS's commitment to customer service and fostering an inclusive, value-driven culture within the organization. Merri Jo discusses the importance of stakeholder engagement, highlighting the integration of shareholder associations into decision-making processes and the emphasis on education for board members. She also underscores the significance of MLS data in the real estate marketplace and the potential for international expansion. Despite challenges such as legal complexities, Merri Jo advocates for proactive adaptation and forward momentum in the industry.