Humanize IT Adam Walter

Connor Swalm with Phin Security joins us again to talk about defining company culture in today's IT world.

While Conner and Adam run their companies differently they do agree on how to define company culture and different ways of taking an intentional approach to leadership.

Conner Swalm with Phin Security brings his expertise to discuss how competing incentives are affecting the vendor community.

In this episode Adam and Conner discuss how to identify what incentive your partner has to be successful, we don't want to create conflicts with tools and relationships. However we can often unknowingly create a conflict by not being intentional in our relationships.

MSPs and IT Consultants tend to over-standardize in order to achieve efficiency. The main issue is that your clients often require unique solutions and are willing to pay for that experience.

In this episode, we talk through how you can have a standard approach to clients that also is adaptable to their needs which will make both of you more money during the relationship.

How do you know your processes are ready? How do you prepare for the unpredictable?

This is the world of table top exercises, to help your team identify where there are gaps in coverage as well as ensuring events run smoothly.

In this episode Skip and Adam talk through table top exercises, a few tips on running them as well as lessons learned from table tops in the past.

How do you find solutions for customers? Is it just a matter of specing out a laptop or PC with some network items and calling it good?

In this episode, Skip and Adam talk through what it means to find solutions to customer problems and align to help their business grow using your engineering skillset.

How do you deal with new prospects? Do you accept anyone or do you find the best fit for both you and the client?

In this episode, Skip and Adam talk through how to define great relationships and what it means to properly communicate your client fit.