Viu 12+

Skip Options / Separate Tab for Trailers

I just recently started watching k-dramas on this app. I'm loving it so far. Great selections.

Thoughts:
I know that there are lots of websites that offers to let you watch these dramas for free. However, watching it on those platforms does not help the creators of the videos you're watching. They are basically not getting paid to let you watch those. So sign up for a premium here on Viu. 😅✌️

Feedback:
I noticed that you do not have the buttons to rewind or fast-forward besides dragging the radio button on the video's progress bar. I recommend creating these options so users for at least 10s or 15s.

I also noticed that I still see ads. Its empty but it is still clickable and the word 'Advertisement' is still there. Please fix this. We signed up for the premium to get rid of the ads but we're still seeing it.

Otherwise, everything looks great! Please keep getting more series and movies for us to watch. 🥰

Shows & Ads

Good Shows are limited. Not a fan of pinoy adaptations of some series.

However there are a few shows that are quite good k-dramas and variety shows like Young Actor’s retreat and bad prosecutor. These 2 shows are the reason why i started using the app again.

The free option (non-premium) has too much ads without a skip option. 2 to 3 lengthy ads (30 seconds long , some Longer like that annoying graham recipe commercial) before the video starts playing is too much; it affects user experience.

Further Note to devs: after ads are completed, sometimes the actual video does not play and just buffers. This will force the user to restart video (exit and play again) and then gets subjected to the usual 2 to 3 ads. (Note that i am watching via my tablet/ipad mini. Not a connection issue as netflix, prime and hbo go play just fine).

Ads are not bad for the free option. As a consumer of the free service i get that. However something has to be done to improve the experience. Provide a skip option or evenly place the ads in different parts of the video. Mind the ads duration as well.

With the limited selection and too much ads, how will you convince consumers to upgrade to a premium account? Note that i used to have a premium account but decided to unsubscribe due to said issues. Competition is stiff with various streaming platforms available. Hope to see improvements to shows, ads and ui as pointed out by other users.

Developer Response ,

Hi, sorry to hear you’ve been experiencing this. Don't hesitate to contact us at enquiry.ph@viu.com or our social media channels and share as much information as possible. We will investigate your case. Thank you for posting!

Offline viewing Interface and features

I love the application its just that there are few things I want to point out. Ive been watching kdramas and other things on the application and so far, the points im gonna point out are my main concern

Download/offline viewing
-The users need to close the episode that has been watched and click the next episode to proceed. Cant the users have a smooth transfer and the app would automatically start the next episode downloaded? Id just like to compare with the viu to other platforms.

List of dramas/shows watching
-its kinda hard to find the shows that I am watching. Im watching a lot of korean variety shows and I have no clue where I left off. I only watched the series yesterday and it doesnt show on the application. Can we ask for a ‘watching right now’ portion in the app for easier monitoring of the shows ive been watching? Its easier that way.

Advertisements
-i already upgraded to premium so theres no advertisements anymore but every time I scroll down Id see a portion for advertisements in a black space. Seems like they are still supposed to be there. Arent that area supposed to be hidden once the user has already been upgraded?

Developer Response ,

Good day Meeeeeeeerrrrrrrrr,

We greatly appreciate the suggestions you made. We will have them shared with our production team. Please do not hesitate to shoot us an email via enquiry.ph@viu.com so we can better address your other concerns. Thanks and have a great day!