Bridj NSW 4+

This app/ service is a great idea and I think it can go far if it is done properly. I just got the app to check it out but I was disappointed to see that the busses do not serve in my area. It would be great if you could expand to more areas. Another recommendation I have is electric buses, especially when you expand to more areas and get more busses on the road, it is important to keep our environment healthy.

This app and service are absolutely ridiculous. Get used to waiting for 30mins due to changing arrival times at the last minute. It will regularly take me 37mins to travel a 7min journey using this service, especially since the so-called ‘update’. Drivers at times will also arrive at the wrong stop place for pickup and there is no way to communicate with drivers beforehand if this happens. Drivers will also arrive late and outside the wide window of supposed arrival times. I have also observed drivers dropping off at the wrong location as the location booked is not the same as the location that their in-bridj device displays.

Sync to train times (this is crucial), use logic when creating arrival times, make services more direct and more frequent, have an arrival time instead of changing this every 5mins which makes it impossible to plan, improve the app system so that the drivers arrive at the right place for pickup. Customers also expect drivers to arrive on time and at least within the window that is booked.
Very disappointed. Amazingly you’ve achieved a mode of transport that is more inefficient and unreliable than local buses. This is definitely a last resort for transport.

Service has been ok so far especially if the trip is early in the morning, however it needs improvement when it comes to managing demand/bookings during peak hours when there’s heavy traffic. I had to wait for 15 minutes for a bus that never arrived, and worse, I wasn’t allowed to cancel the trip last minute - well I had to cancel it because I couldn’t wait any longer!

A feature needs to be added, something like an “acceptable waiting period” which, if exceeded, should allow the customer to cancel the booking and look for alternate options.

Also, don’t accept bookings if no bus can meet the customer’s travel needs. You’re just putting hopes up for nothing, and wasting their time.

Lastly, for some reason the bridj app doesn’t show the precise location of the bus (in my case it never moved for the whole 15 min i was waiting), and i’m using the latest version of the app. This also needs to be looked at.

My first 2 suggestions may not seem to be “good for business” in the short term, but they will improve your transparency to customers which should improve your business in the long run