Chumz 4+

The app works very well. The continence around planning contributions brought to your phone and communal saving as well. Only challenge is the amount of money that can be withdrawn. Increase this to the wallet size limit of the most popular wallet. Increase this to 500,000

Also give the option of withdrawing to a bank account. This coupled with increasing the interest rate will lock in customers for sure. This can become a Neo bank in its own merit

Hi, thank you so much for the positive feedback and suggestions, we are working on a solution to make the withdrawal of large amounts more seamless and also introduce the option of withdrawing to a bank in the near future.

I had very high hopes when I started saving with Chumz, this is as a result of great reviews I had seen on social media. But to cut the long story short I have been very dissatisfied by their services, first of all their customer service is the worst. Also the transaction fees on this platform is just absurd considering the interest earned isn’t much, I feel like this should be public knowledge because I was immediately surprised when making withdrawals. I would also like to note that I couldn’t withdraw everything from my savings considering the transaction fees of 30 shillings charged. So when I tried withdrawing everything all a got was an error message this is still after I factored in the transaction fees. I later discovered the error came due to me trying to withdraw everything. So I had to withdraw in bits. Making it more expensive and then I still left behind the 77 shillings. This app was a complete waste of my time and money. I would seriously not recommend.

Hello, we apologize for this, we understand the frustration. Please reach out to us through +254717134114 so that we are able to follow up on this issue promptly.

I’m giving it a 4 only cause, once i choose to withdraw money out of a particular savings account it leaves an amount in the account and I cannot delete that account. Leaving me with an account that has e.g 0.71 shillings. What am I supposed to do with that? Can they not design it to empty the account to zero so that i can effectively delete it and have only the accounts that i am actively saving in.

Please do something

Hello, there is a new update that has resolved this issue where you are able to delete personal goals with cents or amounts less than 50 sh, once the goal is deleted the small amounts are transferred to quick save. Kindly update the app to delete goals.