Yodel App 4+

Useless app

I have tried many times, over two years, to purchase day passes for parking at a local state park, or to buy the MA Resident Annual Pass. All these times the app has been useless. The map location fails to know where I am, despite me giving it access, or simply accept a payment for a day pass that I needed (never works). I wanted to pay for parking yesterday and it failed to do its basic task despite me trying for 15 minutes, so I risked it and parked without paying the fee knowing I might get a ticket. That’s how much faith I had in the app, willing to pay 4x more out of frustration. I find myself now logging into the my state’s DCR website to pay for the annual pass to avoid using this app for the rest of the year. Developer, please, do a broad user acceptance testing (UAT) to make sure that your application’s features actually work. Failing to perform its basic tasks loses customer’s trust, limiting your scope and reach.

Nothing there! Awful!

I came here, as instructed by the Mass. DCR to purchase an annual resident pass $60.
It collected my info on 1 page and then showed me 5 state parks on another beginning page, then it ends there. Dead end. We all know there’s more than 150 state parks in Massachusetts. The app says ‘plan a trip’ but how can you -when they only show you 5 of the 150?! I entered multiple state parks and it was unresponsive and just blank. This is an Awful app, non intuitive, not helpful and not interactive to find anything to plan. There’s no help, no faq, no info, no tips…Just a Dead end. Deserves no stars. Stay away, call DCR directly to get rid of this ridiculousness.

Developer Response ,

We have a continuous improvement approach and appreciate your feedback.

Please note that there are only 5 Mass DCR parks that have annual collection of parking fees. The others begin collecting parking fees in May. Please see this link for more information: https://www.mass.gov/guides/parking-at-massachusetts-state-parks#-where-and-when-do-i-have-to-pay-a-parking-fee?-

If you need any support, please reach out to us at: https://signup.yodelpass.com/support. Thanks!

Charged multiple times

I went to buy a pass for me and my wife, and when I first tried to do so it gave me an error message telling me to try again. I then tried again and was able to purchase two passes, but when I went to my passes realized I had been charged 3 times. After reaching out to Yodel support, they said that “Yodel Pass is not authorized to determine if a refund can be issued.” Which is absolutely ridiculous and infuriating since clearly this is a problem with the app and has happened before (look at the rest of these reviews!!)

Developer Response ,

Thank you for reaching out to Yodel Pass. We have received your refund request and have sent it to the location. In this case, all refunds need to be reviewed by the location.