Motocaddy GPS 4+

Been using this app for around 4 years had a few issues but sorted right away, over the last 6 month it’s been very hard to connect it up as not accepting the connection sometimes it will take 2 holes before it would connect, it is now not allow to connect, when you press pair device it goes to main screen on phone hopefully motorcade can sort this issue

About 5 months ago an app update rendered the app practically unusable… I’ve gone from just opening the app and within seconds a list of courses was available, pick one and seconds later the yardage was displayed on the trolley screen! Not anymore, on opening the app you first you get the spinning wheel of death, totally close this and start again, sometimes you have to login again, then every time you have to pair with your phone again, sometimes it works, other times it doesn’t… Motocaddy what have you done? I think you’ve probably tried to create an app for the original (M5) connect and the new GPS instead of having two apps. I’ve been communicating with support for months, removed and reinstalled, reset the trolley, everything and nothing works! The combination between the app and the trolley is now a complete disaster!

Having had serious GPS problems for months and having to chase Motocaddy Uk over and over again because they refused to take any action to resolve; even though my trolley was still in warranty. Eventually they replaced the handle and the gps was fixed but I needed to pair the trolley again to access my subscription. The app crashed every time when trying to pair. I was given instructions on various ways to resolve by the Motocaddy sales rep and eventually he told me to contact support and they will talk me through what needed to be done. Support told me that there was a problem with the app and they were working on a fix. But they’ve been working on this for ages.
Motocaddy are sadly lacking with their customer service/support.