HNB Digital Banking 4+

Good user friendly app but needs some improvements

The user interface is simple and easy to use. The tap and hold to check balance function is useful. Beneficiaries can be added and edited easily.
But the app has become quite slow since recently. From initial loading to loading the money transfer option, app is quite slow.
Overall great app! Thumbs up!

Need a debit card and a bank visit, Too slow and too many errors,

This app was great when it first arrived. fluid and convenient. Lately it’s slow, every tap has a loading time it’s really inconvenient and takes way too long to do simple tasks let alone a transfer. There are also errors when doing transactions “not available at the moment” where you have to repeat the steps over and over again. There is also a season expired error that happens when you complete a transaction and tap “transfer” even when you just logged in to make a transfer. Overall too many bugs to use this. The initial sign in was also inconvenient as I had to actually visit a branch since I don’t use a debit card. Editing the review since the debit card dependency still exists. I’m trying to reset the passcode and the process requires the PIN number of your debit card. Why ? Why do you need a debit card, isn’t the whole purpose of going digital to reduce and move away from bank visits ? If you dont use a debit card why are you forced to have one and remember a pin ? I can login to online banking and do the same without a debit card so there is no additional security layer added. This is a real inconvenience and some stupid barrier that your it team fails to address

Developer Response ,

Dear Valued customer, please share you contact information with ebanking@hnb.lk will get back to you and support, very much regret for the inconvenience

Above industry standards app locally

Hands down, the best app we have locally at the moment. Many convenient services and extremely user friendly interface. Saw another review with suggestions to improve, hopefully those will be gradually implemented.

There is a small bug which needs to be addressed: when you log into internet banking, the mobile app logs out and thereafter does not recognise facial ID to log in, and pin becomes a must. Even after using the pin and logging in, the facial ID does not get enabled till you go disable and enable facial ID feature under settings. Hopefully this can be fixed soon.

Developer Response ,

Hi, we are happy to hear such cheerful wordings from you. We continuously improve our app to serve you better.