PetCloud—Pet Sitters & Walkers 4+

Pet Sitters & Dog Boarding

PetCloud

    • 2.0 • 4 Ratings
    • Free

Screenshots

Description

PetCloud is the #1 pet sitting and dog walking app. Get trusted pet care in your neighbourhood.


The PetCloud app was created in collaboration with Vet experts at the RSPCA.


Through the app, get adorable photo updates, reports of your pet's stay or dog’s walk, an easy way to message sitters or manage your business, and a secure way to book and pay.



With thousands of Pet Sitters and Dog Walkers across Australia, PetCloud makes it easy to book pet carers you can trust.



PEACE OF MIND


100% Police checked and PetCloud Insured Pet Sitters


95% of reviewed services receive a perfect 5-star rating.


RSPCA Accredited Training


FAST & EASY


Contact and message sitters and dog walkers, right from the app. Receive messages from sitters when you're on the go.


Secure payments, every time.


Get updates about your dog's walk, pee/poo and food/water alerts, and a personalised message from your Sitter or Dog Walker.



FOR PET SITTERS AND DOG WALKERS, TOO


Send photos, videos, and messages to Pet Owners with just a few taps.


Get paid on the go—it’s simple and secure with the PetCloud app.


Seamlessly manage your business, even if you're at the dog park.


Enable push notifications to respond faster than ever to Pet Job Alerts and booking requests.


Create PetCloud Visit Reports to seamlessly share information with Pet Owners.



IN THE PRESS


PetCloud has appeared in:

9 News, 7 News
Sydney Morning Herald
The Courier Mail
News.com.au
Smart Company
Business News Australia
Brisbane Times
Byron Shire News
The Advertiser
Vet Practice Magazine

And many more!


MAKE AN IMPACT


Every booking is a chance to make an impact on the welfare of animals across Australia.

What’s New

Version 2.8.2

- Location fixed for logged out state View Jobs screen.
- Native In App Reviews flow released.

Ratings and Reviews

2.0 out of 5
4 Ratings

4 Ratings

Daisy H—- ,

Nothing currently working!

I signed up yesterday, completed the training which took hours, paid for and completed police check, updated my profile. All of today the app hasn’t loading anything, only a blank screen and the website shows as ‘can’t be reached’. I hope this is fixed otherwise money has gone down the drain!! 😭

Developer Response ,

Update 09/03/2024: Dear Daisy please respond to our support email sent to you.

First Response: Dear Daisy we have reached out to you to request that you upload a smiley clear head shot, instead of the current photo which doesn't show your face clearly and is upside down. The website and apps are functioning well and our team has reached out to you again this morning to assist you further. We look forward to helping you. Please check your email.

Sarah from Brissy ,

Happy little Westie

I can’t speak highly enough of the pet sitter I found for my Westie. PetCloud made the process easy and I love the fact that I am also supporting a local Aussie business! Recommend to everyone. 🐶

Developer Response ,

Thank you so much Sarah, we really appreciate your feedback and the time you took to write a review. We look forward to connecting you with a Sitter in the future!

Prrrbt ,

Unreliable payouts

Payout for completed pet sitting job appears in PetCloud wallet but transferring from PetCloud to bank account is impossible, only gives an error “insufficient funds in Stripe account”. Sometimes emailing Accounts gets prompt action, other times multiple emails over weeks go unanswered. Still waiting for my money from my latest job. 11 days and counting with no response from PetCloud.

Developer Response ,

Dear valued member of our PetCloud community,


We're genuinely disheartened to learn about the challenges you've encountered with withdrawing your earnings from your completed pet sitting job. It deeply concerns us that you've faced difficulties in transferring funds from your PetCloud wallet to your bank account, and we sincerely apologize for the inconvenience and frustration this has caused you.



Your feedback is invaluable to us as it helps us identify areas where we need to improve our service. We understand how crucial it is for you to receive your earnings promptly and hassle-free, and we regret that we have fallen short of meeting your expectations in this instance.


Please know that addressing your concern is our top priority, and we are committed to resolving this issue promptly. We would like to actively investigate the technical error you've encountered with insufficient funds in your Stripe account, so that we can work diligently to rectify it to ensure seamless transactions for all our users.


Regarding the slow response from our Accounts team, we understand how important it is to receive timely assistance, and we apologize for any delays you've experienced in getting your queries addressed. Rest assured, we're taking immediate steps to improve our communication channels and ensure that all inquiries are promptly responded to with the care and attention they deserve.


We genuinely appreciate your patience and understanding as we work to resolve this matter. Please be assured that your hard-earned money is of utmost importance to us, and we're committed to ensuring that you receive it without further delay.


In the meantime, if there's anything specific you'd like to discuss or if you have any additional concerns, please don't hesitate to reach out to us directly at accounts@petcloud.com.au. We're here to support you every step of the way and to ensure that your experience with PetCloud is nothing short of excellent.


Thank you for bringing this matter to our attention, and please accept our sincere apologies once again for any inconvenience caused. Your satisfaction is our priority, and we're dedicated to earning back your trust and loyalty.


Warm regards, Stephanie, Accounts Team, PetCloud

App Privacy

The developer, PetCloud, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location
  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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