The Scott Townsend Show Scott Townsend

When Lee Cockrell, the mastermind behind the operational excellence at Walt Disney World, casually agreed to chat on our podcast, I knew it would be an episode packed with wisdom and heart. This week, we're honored to welcome Lee to share his story, from his Oklahoma upbringing and the tough love of his mother, to the peaks and valleys of a career that shaped the magic of Disney. His tales of personal growth, leadership, and how he weathered storms like 9/11 are more than just a lesson in resilience—they are a testament to the human spirit's capacity to triumph in the face of adversity.

Navigating the intricacies of Disney's famed customer service, Lee unveils a straightforward yet powerful formula for success: hire right, train right, treat right. It's a mantra that any business, big or small, can adopt to elevate their team's performance and cultivate a culture of respect and responsibility. Alongside these practical strategies, Lee doesn't shy away from the tender topic of mental health. He bravely discusses his own battles, lifting the veil on the often-hidden struggles many face, and underscores the power of proactive self-care and empathic leadership in forging a supportive community.

Capping off our enlightening session, Lee reflects on the indelible impact of mentorship and attitude in carving out a fulfilling career and life. He invites us into the behind-the-scenes of his popular podcast, "Creating Disney Magic," where he dishes out life lessons with the same candor and charm that have endeared him to listeners worldwide. Whether discussing the importance of staying fit in your 80s or the role of recognition in workplace culture, Lee's anecdotes serve as a compass for anyone seeking to lead with integrity, inclusivity, and a touch of Disney sparkle.
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The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
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My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

Ever wondered why a simple customer service interaction can turn into a defining moment for both the customer and the business? Matt Clark and I  unpack the art of customer service innovation, revealing hidden truths about why businesses lose their sparkle and how empowering your team with the right skills can reignite that initial shine. We share candid stories—from eye-opening customer encounters to the inspiring transformation of a shy young employee into a customer service star—that emphasize the power of support, active listening, and understanding individual customer needs.

Get ready to challenge the status quo with us! We're tossing the rulebook to explore how seemingly small details, like the state of your restrooms, can reflect the overall health of your business. Matt and I also discuss why sometimes the best business strategy is a daring deviation from the norm, and we provide actionable insights into tailoring customer interactions to foster memorable experiences. These customer-centric tactics aren't just feel-good—they're also proven to drive sales and distinguish your business in a crowded market.

Leading and innovating in business requires a delicate dance between welcoming creativity and focusing on what's truly important—sales growth. In this episode, we highlight the importance of leadership that fosters talent without feeling threatened, the value of experience in evaluating new ideas, and why mastering the task at hand is crucial before proposing changes. Through stories of business promotions and performance improvement strategies, we offer advice on how to lead, serve, and innovate for success in today's competitive landscape. Join us for an episode that's as much about leadership as it is about the nuts and bolts of exceptional customer service.
Support the show
► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

When Max Skinner joined me on The Scott Townsend Show, he didn't just bring statistics from Movember's latest campaign; he brought his heart, steeped in personal tragedy and triumph. As we sipped on mushroom coffee—a morning ritual Max swears by—we ventured into a conversation that transcended mere awareness, tapping into the pulse of men's health issues that affect millions. The mustache, more than a quirky trend, symbolized a beacon of hope for men grappling with prostate and testicular cancer, and the dark shadows of mental health struggles.

Facing the reality that 75% of suicides in the U.S. are committed by men, our discussion peeled back the layers of societal expectations that often silence those in anguish. Movember's initiatives, illuminated by Max's insights, reveal a profound commitment not only to funding research but also to forging connections and conversations that can be as life-saving as any medical intervention. In underserved communities, these dialogues are even more critical, painting a picture of hope where despair has often reigned.

Max Skinner is the Community Development Manager at Movember, the leading global charity for men’s health. Max is responsible for generating over $6M annually for Movember’s health projects and initiatives. 

Mud/WTR Coffee -  https://www.mudwtr.com
Ryze - https://www.ryzesuperfoods.com
Movember Website - us.movember.com
The Scott Townsend Show Mo Bro Donation page - https://us.movember.com/mospace/13009249
Max Skinner Contact info - max.skinner@movember.com
Support the show
► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

Discover the unexpected parallels between nurturing a child and nurturing a team as I sit down with Valerie Cockrell, a business hospitality expert and author of "Managed Like a Mother." Valerie's illustrious career, marked by her transitions from Epcot to Disneyland Paris, has given her a unique vantage point on the symbiotic relationship between motherhood and leadership. Her captivating stories reveal how the intuitive skills of a mother can be a game-changer in the boardroom. Tune in for a personal and professional narrative that intertwines Valerie's Disney journey, complete with a romantic twist, with the profound lessons she imparts in her book.

Our conversation with Valerie Cockrell dives into the minute, yet powerful, actions that shape great leaders. We exchange strategies for fostering growth, from the art of giving feedback to encouraging initiative, pulling from the wisdom of both household management and corporate governance. Valerie and I shed light on how effective communication is not just about what we say, but how we make others feel valued and heard. Implement these actionable tips to cultivate a sense of trust and collaboration within your team, and watch the transformative ripple effect on your work environment.

As we wrap up, the spotlight turns to the undeniable impact women have on leadership, challenging historical norms and bringing a fresh dynamic to teams. Valerie's poignant insights, backed by significant research, celebrate the heightened collective intelligence found in groups with higher female representation. Through engaging discussion, we explore the harmonious blending of masculine and feminine strengths, forging ahead to a leadership landscape that resonates with all generations. Valerie's initiative to collect maternal wisdom becomes a testament to the enduring legacy of women's influence, making this episode a must-listen for anyone looking to enrich their leadership toolkit with authenticity and purpose.


Support the show
► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

Could the quiet grind toward achievement overshadow the applause of public goal declarations? This episode tackles the philosophical debate of goals versus systems through the lens of James Clear's 'Atomic Habits'. Sam Lister's herculean challenge of crafting a daily video for a thousand days is the springboard to a monologue sustainability of such ambitious objectives and the importance of the underlying systems that propel us towards success.

Join me, Scott Townsend, and let's contemplate the balance between striving for lofty goals and the necessity of robust processes. Sam's journey, paired with my reflections, captures the essence of what it means to set monumental ambitions while recognizing the discrete, yet powerful, steps that must be orchestrated to reach the pinnacle. Tune in for an episode that promises to reshape not just how we view our aspirations, but also how we might achieve them through disciplined, silent perseverance.

Sam's Youtube episode  https://youtu.be/6xSvryQmlbI?si=HHzhiSu8v-hUXUnQ
CBS Sunday Morning   -  Lazy House https://www.youtube.com/watch?v=_MgyLRii87Y&t=88s

► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

You can look for these episodes every week, so please hit SUBSCRIBE to stay in the loop for each new show!

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter  https://bit.ly/3enLDQa
Facebook   https://bit.ly/2Od4ItO
Instagram  https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Transcribe your podcasts and videos with Otter
https://otter.ai/referrals/ICNJ76HU

Executive Producer:  Ben Townsend
Creative Consultant:  Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, WebCam USB Camera, Computer HD Streaming Webcam for PC Desktop & Laptop w/Mic, Wide Angle Lens & Large Sensor for Su
Support the show
► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

Ever wondered how to create a soirée that leaves everyone talking? That's exactly what Nick Gray, the wizard behind "The Two Hour Cocktail Party," and I unfold in this episode. Our chat is brimming with golden nuggets on transforming a simple gathering into a night of unforgettable networking and bonding. Get ready to learn how to set the perfect stage for your guests from the moment they step through the door, ensuring that early arrival awkwardness is banished for good. We're here to share the blueprint for hosting success, and it's easier than you might think. 

Nostalgia hits hard as we take a stroll down memory lane to the raucous college parties of our past at Oklahoma State University. But don't let the tales of bygone days fool you; we're on a mission to revive the joy of hosting, making it a delightful reality for today's adults. As we emerge from the echoes of lockdowns, Nick's insights are a beacon for anyone yearning to reforge those community ties. The conversation gets personal as we reveal our own hosting hacks and dive into the power of a thoughtfully curated guest list.

The episode wraps up with a glimpse into the anticipation of my very first party, inspired by Nick's social prowess and sprinkled with doses of humor and encouragement. From choosing the date to sending out those enticing invitations, I'm taking the plunge and inviting you along for the ride. We're not just talking about throwing a party; we're about to embark on a social experiment that promises connection, community, and a heck of a good time. Tune in to "The Scott Townsend Show" for this and more, as we toast to the art of bringing people together.
Support the show
► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar