Umo Mobility 4+

In my city a one way ticket is 1.50. But in the app you can load your account with a 5 dollar minimum, or you can buy a day pass for a dollar more. There isn’t a good reason to omit the 1.50 option. If you going to do business with our community than you need to respect the pricing we set. It really is that simple.

Hello. The types of fare types that you see available are entirely dependent on your transit agency, which selects which fare-types to offer, and is not something that Umo App has control over.

To discuss this with your local transit agency - or to provide feedback, or for answers to your questions - please contact your local transit agency for more details on bus times, schedules, and routes at:
https://support.umomobility.com/hc/articles/1500001596982

Thank you -The Umo App Team

Umo was super reliable for me. I see other reviews claiming that it was inaccurate and difficult to use, but my experience was the opposite. I opted to upload a cash balance to the app, and boarding the bus worked perfectly every time. The app was also super reliable and accurate in my experience. I was staying in Portland, ME at the time, and the arrival times were always accurate. I loved that you could type in your destination and it would give full directions to that location(directions to bus stop, bus route, then direction from bus stop, etc). I also loved the gps feature allowing you to track the bus as it approached different stops, I even got notifications when I was close to my stop so that I could signal to stop. This app was incredibly helpful for me, I 100% recommend.

Thank you for your feedback! We think Umo is pretty awesome, too! Thanks again for writing in to us.

Like another user stated, changing the method of payment (new credit card) was very difficult. You go to Change, add new payment method, enter in all details, Continue, and the next screen doesn’t load. I deleted the app and re-downloaded it in the hopes that would fix the issue. Read the reviews while I was here… on my third try entering in the card details, I wondered if Line 2 of the Billing Address needed to be filled in. despite the fact that it’s indicated as an optional field. I entered in “1” for Line 2 of the Address even though I don’t live in an apartment and lo and behold the new card payment method was able to be submitted. App developers need to address this problem because other folks will likely not figure out this workaround.

Greetings - thank you for contacting us. To troubleshoot payment-related issues, please see the following Help topic:
https://support.umomobility.com/hc/articles/6435128698899

It's possible that your particular transit agency requires specific criteria for adding a new card, and we recommend contacting them for assistance at:
https://support.umomobility.com/hc/articles/1500001596982

Thank you -The Umo App Team