Just Eat - Food Delivery 17+

I’ve never had them mess up an order and the delivery is always is pretty quick, but the app itself needs worked on. 9.8/10 times I get on it, it’s a blank screen and won’t load. It doesn’t matter if wifi or 4g or where im at. I’ve even deleted the app and redownloaded and it’s still doing it. Also, 3/5 times you order it’ll still say preparing your order, but then the person shows up at the door. There’s really no updates for the majority of the time. The app needs some work, but it’s pretty straightforward ordering wise.

Incorrect delivery time estimates, lack of customer service, and clearly poor policy for drivers. While i understand that there is going to be some variance based on the driver, the restaurant, traffic, etc. there is no excuse for how poor this service is. I have issues with my orders more often than not. For example today i ordered from a restaurant and the app gave me an estimated delivery time. As it got closer i got a message saying “your driver is one the way”. After that time came and went i opened the app again to see a message saying “enjoy your meal” even though it had not been delivered. I went to the “issue with my order” option to try to get assistance and after saying my food was not delivered i got an automated message saying they will get back to me in 7 business days. SEVEN. As i said, i have issues more often than not with this app and i would recommend you use a different service if you can (i unfortunately cannot at my location). Their business model seems to be just hoping people won’t follow up on reports of late or missing items after waiting 9 plus calendar days. Do yourself a favor and use a different service or go pick up food yourself. It’ll be less of a hassle

Fully admitting at the beginning of this review that I put my number in wrong, so when the delivery person tried to contact me I didn’t respond. They apparently emailed and used the building intercom system as well. I’m an abroad student staying as a guest in a house so I don’t use the intercom system and I wasn’t checking my email. Here’s why:

Maybe this is a culture difference, but now I’m wondering if it’s just bad service. I assumed that it wasn’t necessary for me to be waiting for the food, and they would just leave it at the given address. That’s how all delivery systems in America work. Heck, they’ll leave your food in the wrong place, but they’ll leave it somewhere. But apparently the driver gets here and can’t contact me so they leave? They didn’t even leave it at the gate with a message on where to find it? I never got my food and I didn’t get a refund because I missed the couriers attempts to contact me. I didn’t even get app credits. Im a college student with very low funds who payed for the food and delivery fee to not even get her food. I thought it was my fault at first, but after looking at some other reviews, I think it’s the result of a poorly organized app and delivery system.