49 min
Outsourced BDC: The Good, The Bad, The Ugly Facts Not Feelings with Brooke C. Furniss
-
- Marketing
How many “leads,” or what I like to call business opportunities, does your BDC (Business Development Center) receive in a given month? As the owner, manager, and overseer, are you aware of the resources it takes to provide your teams in order to handle the volume? Maybe you have been contemplating outsourcing your BDC or simply have questions about how outside BDC’s work. Robin Wilson, Founder of SCP Agency and EPIC BDC, sits down with me as we discuss the good, the bad, and the ugly of Outsourced BDC.
Connect with Robin Wilson: https://qrco.de/bdIeyg
Connect with BZ Consultants Group: https://qrco.de/bcqqFo
Follow, subscribe, rate, and never miss a show!
Chapters
0:00 Start
1:52 Maybe You Have Been Contemplating Outsourcing Your BDC or Simply Have Questions About How Outside BDC's Work. Robin Wilson, #Badass #BossBabe And Founder of SCP Agency and Epic BDC, Reviews The Good, The Bad, And Even The Ugly Of Outsourced BDC. She Also Shines A Light On How Vital It Was To Spend Time In A Dealership And Learning At Ground Zero. Without This Knowledge, Epic BDC May Have Never Been Born!
10:29 When To Outsource Your Dealership BDC? When Should I Make the Move to An Outsourced BDC? When Is That A-Ha Moment? If I Outsource My BDC, Is It A Permanent Thing? Are There Other Options?
12:34 If I Hire An Outsourced BDC Company, What Do I Do With My Current BDC? Do I Still Need Someone In-House? Do Redistributed the BDC Team Somewhere Else In The Dealership?
15:41 Congratulations, Management Has Made the Decision To Go With A Kick Ass BDC Company! Now What? Do You Sit Back and Say “Jesus Take The Wheel” and Hope For The Best?!
18:49 What Was One of The First Things Robin Wilson Learned From GM Evelyn Chatel at Bean Automotive?
20:27 What Are You Doing To Keep Up Your Team’s Morale? Do You Have a Hype Man?
22:38 What Are The Pros and Cons of Going With An Outsourced BDC? What Are the Benefits of Outsourcing BDC
27:47 Struggling With Turnover and Staffing Issues? Not Sure If Your Team Is Going to Show Up Day In And Day Out? Outsourced BDC Companies Show Up Everyday. The Best Ability Is Availability!
28:55 How Can The Dealership and The Outsourced BDC Company Be The Most Successful? Are Both Parties Striving For A Partnership?
35:39 Lighting Round and Where To Follow Robin Wilson
#FactsNotFeelings #MovingAutomotiveForward #OutsourcedBDC #BDC #RobinWilson #ProsAndConsOfExternalBDC #BenefitsOfOutsourcingBDC #InHouseBDCVsOutsourceBDC #ShouldIHaveAnOutsourcedBDCCompany #BZConsultants #BZConsultantsGroup #FactsNotFeelingsFriday #EpicBDC #EpicAF #HowToRunASuccessfulBDC #WhenToOutsourceYourDealershipBDC #CustomerJourney #CustomerExperience #Consultant #Podcast #Automotive #CarConsultant #AutomotiveConsultant #CartTalk #CarDealership #WomenInAutomotive #WomenInBusiness #AutomotiveMarketing
How many “leads,” or what I like to call business opportunities, does your BDC (Business Development Center) receive in a given month? As the owner, manager, and overseer, are you aware of the resources it takes to provide your teams in order to handle the volume? Maybe you have been contemplating outsourcing your BDC or simply have questions about how outside BDC’s work. Robin Wilson, Founder of SCP Agency and EPIC BDC, sits down with me as we discuss the good, the bad, and the ugly of Outsourced BDC.
Connect with Robin Wilson: https://qrco.de/bdIeyg
Connect with BZ Consultants Group: https://qrco.de/bcqqFo
Follow, subscribe, rate, and never miss a show!
Chapters
0:00 Start
1:52 Maybe You Have Been Contemplating Outsourcing Your BDC or Simply Have Questions About How Outside BDC's Work. Robin Wilson, #Badass #BossBabe And Founder of SCP Agency and Epic BDC, Reviews The Good, The Bad, And Even The Ugly Of Outsourced BDC. She Also Shines A Light On How Vital It Was To Spend Time In A Dealership And Learning At Ground Zero. Without This Knowledge, Epic BDC May Have Never Been Born!
10:29 When To Outsource Your Dealership BDC? When Should I Make the Move to An Outsourced BDC? When Is That A-Ha Moment? If I Outsource My BDC, Is It A Permanent Thing? Are There Other Options?
12:34 If I Hire An Outsourced BDC Company, What Do I Do With My Current BDC? Do I Still Need Someone In-House? Do Redistributed the BDC Team Somewhere Else In The Dealership?
15:41 Congratulations, Management Has Made the Decision To Go With A Kick Ass BDC Company! Now What? Do You Sit Back and Say “Jesus Take The Wheel” and Hope For The Best?!
18:49 What Was One of The First Things Robin Wilson Learned From GM Evelyn Chatel at Bean Automotive?
20:27 What Are You Doing To Keep Up Your Team’s Morale? Do You Have a Hype Man?
22:38 What Are The Pros and Cons of Going With An Outsourced BDC? What Are the Benefits of Outsourcing BDC
27:47 Struggling With Turnover and Staffing Issues? Not Sure If Your Team Is Going to Show Up Day In And Day Out? Outsourced BDC Companies Show Up Everyday. The Best Ability Is Availability!
28:55 How Can The Dealership and The Outsourced BDC Company Be The Most Successful? Are Both Parties Striving For A Partnership?
35:39 Lighting Round and Where To Follow Robin Wilson
#FactsNotFeelings #MovingAutomotiveForward #OutsourcedBDC #BDC #RobinWilson #ProsAndConsOfExternalBDC #BenefitsOfOutsourcingBDC #InHouseBDCVsOutsourceBDC #ShouldIHaveAnOutsourcedBDCCompany #BZConsultants #BZConsultantsGroup #FactsNotFeelingsFriday #EpicBDC #EpicAF #HowToRunASuccessfulBDC #WhenToOutsourceYourDealershipBDC #CustomerJourney #CustomerExperience #Consultant #Podcast #Automotive #CarConsultant #AutomotiveConsultant #CartTalk #CarDealership #WomenInAutomotive #WomenInBusiness #AutomotiveMarketing
49 min