Roadside Assistance 4+

I had the worst experience.

I requested a service for roadside assistance online and never received it. I followed the instructions in the text message they sent me. I was supposed to call after 15 minutes if I didn't get a service status update. So after 15 minutes I called and the woman who answered said that I scheduled the service for the next day at 7:00 a.m., when the website doesn't even have the option to select the time. She changed the time so that I could get the service and told me to call back in half an hour to check the status. I did that and to my surprise they couldn't find any information with my phone number and my name. The only option they were giving me was to open another service and that I would have to pay for that again, because there was nothing else they could do. None of their employees were giving me real options and when I asked them about a refund they couldn't do anything because they are not the ones who work with refunds that I had to called a different phone number. This company charged me for a service that I did not receive. I sent an email but have not received a response. I have also called more than ten times and they keep transferring me to different insurance companies that have nothing to do with them.

I locked my keys in my car. Looked online for a night time lock smith. when I couldn’t find on in my area I found and downloaded this app. To my pleasant surprise they said they would dispatch someone to set me into my car. Pricey at $89. I didn’t have much of a choice at 11pm. I canceled the call after the help failed to arrive. Even though the help did not come, they charged me $30. Said it was in the terms of service that a cancellation would still cost $30. Even though no one ever showed up. The other mistake was giving them one star rating. The next day I was able to get a locksmith to open my car for only$40. These people are an overpriced Ripoff! UPDATE:… Drive roadside did not refund my money, so I called my bank and asked them to cancel the charge. My bank refunded my money and I deleted the app from my phone. AGAIN, DO NOT DOWNLOAD THIS APP, they only ‘ might’ show up, but will charge you regardless. BUYER BEWARE!!!

I do not suggest anyone to use this company it’s all fake they tell you that there is a ETA for a driver to be there and string you on to say it’s to track where the driver is at all time.. ETA is just a way for the company to lead you to use there service I wanted
2 1/2 hours for a tire change and don’t waste any of your time with the Customer service number either all they tell you is (I DONT KNOW ) to everything you may ask of them.. I had to call over and over again instead of them reaching out to let you know what’s going on since they provide a service for a fee and making sure the person is safe.. USE ANY OTHER COMPANY BUT THIS ONE!! I am a business owner myself and I would never let anyone paying me for a service and provide the worst service ever.. this is all unexplainable this is not how a business is suppose to be ran…