hangTag USA (REEF Mobile) 4+

I park in a reef lot three times a week. I have downloaded the app three times. It will not even let me create an account. The error it gives is useless, the error says “error” with an ok button below it. It keeps sending my text verification messages but I can’t get past the email screen. I’ve tried three different email addresses. Nothing will work to just create an account. I called customer support, they were baffled, they couldn’t find my account— yeah! That’s why I’m calling!! At the end of a 10 minute conversation they literally said, “well I guess I request you wait a while and try again.” WHAT?!?! This is the technical support?!?!

Parking in a lot further away because I can’t get this app to even login.

Registration seems simple enough. Phone number, email address, and then empty error dialog with nothing but an ok button. I do receive a verification text but can’t do anything with it getting stuck at that useless error dialog.

I laugh at the 2 week old update apparently updating the icon and name, but failing to address it even mention the issue users have been complaining about for years, the issue that has me instantly deleting this app too.

I try to input my credit card into the app under payment method and it says it takes the card and charges me a .01 cent “convience” fee but the credit card doesn’t show when I go to pay for parking. Support says to try it again….same issue. Just reinstall and try it again….same issue. Mind you each time I am doing this the .01 cent charges keep accumulating. So the payment method is working not the app. Bottom line is the app and customer support are garbage. Save yourself the hassle and just pay via pay boxes or via text. Horrible support and app