SPARK car sharing 4+

Great services

App works smoothly, no problems so far. Helpful info in app, as there are important nuances when travelling with an EV. Customer service was helpful and nice when help was needed.

Horrid experience

Ive used the app for years, closed the account today. They became a horrible experience everytime - cars dirty, messed up. God forbid you miss anything around the car, they’ll start harassing you with debt collectors based on terms and conditions. They also seem to monitor the vehicles which is just unsettling - they comment on circumstances of the trips, seeing everything that happens in the vehicle, so don’t talk to anyone about anything if you ise the app, or better yet, find an alternative.

Additionally, gps is laggy, parking areas limited - another great money making method, as you might need to re-park the cars multiple times as the gps will get stuck on the edge and not let you end trip. As well as the door sensors stall you for multiple minutes, generating great additional revenue for them. Strongly advise against, as even the customer support will sass you out and get offensive.

Developer Response ,

Thank you for your feedback. Ensuring our cars are clean and undamaged is a priority, and we count on our customers to help us by reporting any issues they encounter. If you believe there has been a misunderstanding with your trip, please contact us so we can sort it out together.

We're committed to improve our services, including the maintenance of our cars and the functionality of our GPS system. We also want to clarify that we do not have the capability nor the intention to listen to or monitor of what’s is happening in the vehicle.

Deal with your communication skills

Custumer service are super inpolite. And also they are disrespectful I give you an example what happened:
I left a car in a street parked in city center. And Bug happened that they could not see the car in GPS. I was in a meeting and they attacked me with 5 calls. Call after call... I could not answer they wrote me a message and than again calling me. When I get free I gave them call back. And they just asked where I parked the car... cuz they dont see it on a map... But its your technical issue... not my problem...

also custumer service people talking with you like you are nothing to them or it seems that they hate their job...