Revv - Self Drive Car Rental 4+

I availed Revv rental car (Toyota Innova Crysta) for a driving excursion. The overall experience was nice. The driving has been pleasant. I also liked the overall booking and support experience. This was the first time I booked a rental car. Using the Revv app was pretty easy and self explanatory. I also got additional required information through Revv support center calls, which in turn helped to plan things better. The delivery and pick up of the vehicle were prompt and well managed. The overall framework has been laid out pretty well to provide very good online experience to users.

The only area where I felt it could have been little better was if I had received a relatively new car. The one I received was already driven for about 1.4 lakh KM and whenever I was trying to reduce the speed on highways, I was feeling bit off-balance and steering wheel was very much shaking. We also had a puncture on the rear tyre on driver side; may be the tyre condition or tyre air pressure was not checked properly during the hand over of the vehicle. These little things would be really important to ensure safety of the users and vehicle. Hope Revv will take care of this next time.

Like many people, the only reason I used Rev was to avoid the hassle of owning a car. These hassles include, the purchasing, sale, maintenance issues, etc. I was told by Rev that I would not need to worry about these issues. Let's be clear, this is the ONLY reason to use this company. The prices are absurd for the run down cars they send you, so the only reason to use them is convenience. However, they do not deliver on this promise. I've used Rev twice. The first time I was disappointed at the state of the car, but at least they did what was advertised. So I decided to use them one more time. They sent me an old Honda Amaze, with a dent in the windshield scratches all across the body and the door rubber had fallen off and was lying on the seat. I then used the car and when I was out in Bangalore an Innova brushed my car and drove off. I tried to call the Revv number, but there was no response. When I returned the car, there was a small scratch on the side of this old car that already had at least 20 scratches. They charged me 3500 for this! Will never use again. And I encourage you not to as well. The accident was one I had no control over - no insurance company will charge for that, but they didn't listen.

P.S. I don’t believe the reviews on here are real - check out their google reviews for the real story.

Booked Swift Amt for 5 days. Overall pleasant experience. Call center Customer support were not up to the mark but they got the job done and were cordial on call. Would recommend their service to others as well.
Need improvement in Application.
1. Car with how much kms running completed to be displayed on app.
2. In cases where you want to take on road delivery due to location not in coverage area of the app should be allowed to select the location if it is near eg delivery in available in kharghar but not in Panvel so app should suggest possible nearest location.
3. If taking on road delivery out of coverage area of the application. If the license address and home address is same then why the customer support staff asking address proof of location where you cannot have any reference. My home address is Panvel and taking delivery in seawoods Navi Mumbai then why the delivery guy was asked to show address proof of seawoods. This caused lot of hassles and time wastage of 1 hour. More then required time. These things to be taken care on call not at time of delivery of vehicle and when the payment is done.