Packeta 4+

I ordered a package to a Packetta point, Before I had an account. When In would like to pay it I need to register my e-mail ( First time ) to my account, But the system didn’t let it…. My pack is Still there than I waiting for a retransfer..

It is solved under 2 days ..

Hello, thank you for your rating, our app should be able to accept your e-mail address now. If I understand correctly, you have already solved the issue and picked up the package, is it correct? Please let us know if you need any further assistance. Nikola from Packeta

I guess it is my fault because when I made an order in Notino website I wrote wrong mobile number for some reason… I have no idea why is has happened… anyway because of that I can’t open the Z box! I have an email that parcel is ready to pick/up but that’s all… no password to open the box or any other way to open if I provide wrong telephone number :(
I will try to call customer service but it is frustrating… I wanted to add parcel in app but how I said I don’t have password … it is weird because before password used to be send on email too:/

Hello, in such case, please contact our cutomer service. If you say "operator", you will be connected with one of our colleagues who will change the phone number for you so that you can pick up your parcel safely 😊 Nikola from Packeta

I sent a package to myself in a different country. Packeta didn’t notify me that I would receive a package, and because I wasn’t there at the “gate” when their courier arrived (they say so), they just sent it back without notice. WHAT? So when I called them (“Hey, you just didn’t deliver my package!”), they said it’s normal! Again, WHAT? I can’t even complain on the website - no such option as “package not delivered”. I want my money back (or the package delivered), but I don’t see any hope…

Hello, on the day of delivery, you should receive SMS with approximate time of arrival of the parcel. Once the courier is at your address, they should call you twice and only in case they can’t reach you, they would redirect the parcel to close retail store. We are sorry if it was not such a case. Please contact our customer service (https://www.zasilkovna.cz/en/contact-form) and they will verify the delivery process. You can pick “I need something else” if no other option applies to your situation. Nikola from Packeta