KFC - Order On The Go 4+

After using the Macca's app I am so grateful for this one. And I appreciate y'all responding to my previous review. I would love it if you added the wicked wings dinner pack as an app option - my fav and in my opinion one of the better quality options. I kind of hate how when you pick a store to go to you get a zoomed in map. Once you put your default/favorite sites in, you should lock it in state/region so it's not hard to find other close stores (with an option to manually switch of course).

Things you do well: able to pay at the counter (drive through option), customisable meals, special offers, speedy meals.

Things I would like: the wicked wings dinner pack, able to add my receipt thing so I don't have to change it at the counter, maybe a comment box just so I can ask for things beforehand), maybe a PayPal option?

Edit: seriously a comment box. I feel sorry for the poor girl that add to in my request

Please save yourself the absolutely god awful experience of this app. I decided to do something different and try KFC’s new app, marketed to me as a ‘fast’ and ‘easy’ way of getting my food. I was intrigued. I was hopeful. Oh boy, was I wrong.

After spending about 20 minutes in the application trying to get my order correct, I finally managed to customise my dipping sauces and add my sides without the entire app collapsing in on itself. Supposedly, I’d receive my order in about a half hour. About 30 minutes later I checked on my order, only to find that it had been cancelled by the restaurant due to a ‘miscommunication regarding the details of my order’. I also had numerous texts telling me completely different things, one said to wait while another driver was being found, while the other told me to call kfc! I ended up having to call the delivery support number, which took me to a Doordash call centre.

This entire endeavour took about an hour, and at the end of it I was left hungry and extremely annoyed. I also now have to wait five business days for my refund to process. Then, I opened UberEats and ordered maccas. Within 20 minutes of ordering, it was sitting at my front door. This is why MacDonald’s outperforms KFC. I really didn’t think delivering food was that difficult, but man, KFC is doing it VERY wrong.

Gabriela Hello there I find myself writing to you as I’m not happy at times with the product I m receiving from Prahran store . I live close by and I enjoy having KFC at times but unfortunately depends on the people working on to have a enjoyable meal or Not -! I enjoy my chicken pieces to be cooked fresh , I even tell the staff that I’m able to wait / when same of them are serving me pieces of chicken cooked previously being lie to that they just took them from the back . I find myself going back and request to seal with the supervisor about it -! Some of the staff are lying and they shouldn’t ! Because of them I end up stressed and upset at the way I was lites to . please have a talk to them and remind them about customer care and they duty of care while serving customers ! I hope next time when I ad to have fresh from the oven chicken I will get it to enjoy my dinner. Thank you ! Because of some staff I find myself driving to Richmond store as I always have hit and fresh chicken as I be ordered !