Eight Sleep 12+

Great Device but unhappy with the App Updates

First: I love the pod. I have the 2 and have been using it for about a year. It has been great for counteracting the effects of inclement weather in an old house without AC. However, recent updates have increased connectivity issues with the hub. I’m repairing 1-2 times per month now. This was not the case before. Moreover, the new UX on the app is difficult to read; it feels very chaotic. I can’t seem to edit my waking and sleeping times. I track my sleep with two other pieces of tech and often used to synchronize them when there were discrepancies. Now I feel like I’m reliant on an app that doesn’t always get it right, is difficult to read and review at a glance in the morning, and often knocks out the hub. I love the device but miss past iterations of the app. Please don’t overcomplicate what was once an elegant user experience.

Doesn’t track our sides separately

I’m nearing the end of my trial period and will be returning the pod. I can’t say my sleep has improved, but worse than that, I can’t get it to track things accurately. We have 2 sides set up on a king bed. My report will mirror my husband’s. For reference, he’s 5’9” and 155lbs (not so large that he doesn’t fit on half of a king bed). I go to bed an hour later, but it says I went to bed 2 minutes later than he did. It shows I’m asleep an hour before I’m in bed because he was. I get up, but my husband doesn’t? It shows I sleep for 30 minutes after I’m out of bed. That means I’m editing my sleep session and saying when I went to bed and fell asleep (which I don’t know). It also can’t tell when I’m awake in the middle of the night. I have to constantly move my legs so it doesn’t show I was asleep for those hours, which just keeps me awake. I opened a ticket, but I basically just received feedback on how close REM sleep is to being awake. I can understand that, but my bigger issue is that it doesn’t seem to know when I’m in bed and when I’m not. I was optimistic (I have 2 coworkers who have pods and love them), but the issue with my tracking is too much to work around for the price. It’s possible that mine was defective, but I can only guess that it may be. Sadly, I didn’t see any improvements on the duration of my sleep or waking in the middle of the night either.

Developer Response ,

Hi there, really sorry to hear your Pod is not tracking correctly. This definitely doesn't sound right. If you decide to keep your Pod or would like to extend your trial period, please message us at appsupport@eightsleep.com so we can resolve the data issue asap.

auto pilot is a manual time to temperature settings

There is no longer a way to rate the auto pilot after a night of sleep. Instead the auto pilot adjustments are based on the user manually waking up at night and making the changes to the temperature settings. The auto pilot will record your temperature settings and used those setting the next night. This is very disappointing, especially when they require a membership to access the auto pilot. Sometimes I wake up at night because of the temperature and most times I don’t want to have to wake up and look at my phone to adjust the temperature. But if I don’t do it now, it means that the auto pilot will not learn my preferences.
Another silly thing is that the auto pilot adjust based on the weather in your area instead of using a temperature sensor in the eight sleep. I’m not sure how many people sleep outside of their house. This impacts the temperature adjustments significantly, if i warm up my house with my heater but the temperature outside is colder I usually I wake up sweating.

I am new to eight sleep, I read a lot of reviews on how the latest app is worse than the old one, but I have not background. All I can say is than on the new app they just removed the auto pilot. I’m hoping this is while a fix is implemented

Developer Response ,

Hi there,

Thank you for sharing your experience, and sorry to hear about the challenges you're facing with the updated app and Autopilot.

Regarding the temperature adjustments, the Pod considers both indoor and outdoor temperature changes to optimize your sleep environment. We prioritize outdoor temperature changes for bedtime adjustments, recognizing that people often acclimate their preferences seasonally based on outdoor temperatures.

If you have further questions or need assistance, feel free to reach out to us at appsupport@eightsleep.com. We appreciate your feedback as we work to improve the Eight Sleep experience.