Lendlease US Communities 4+

Communication issues.

All around the idea and function of this app is everything you would expect/need. However when it comes to posting on the “bulletin board” and getting responses from other people there seems to be no integrated messaging system instead it tries to prompt you to use your personal emails to communicate which for some may be acceptable but it still remains confusing and unclear in how to do so.

The worst way to deal with your leasing company

You thought the automated robocallers were bad? Welcome to the age of being told to use an app made FOR YOUR NEIGHBORHOOD, that can’t even verify your address as you stare at the community center across the street. Trying to put in a maintenance request the way you’re supposed to doesn’t work, it reroutes you to a website on your browser! There’s a roundabout way to do it through the ‘maintenance history’ screen, but I only found that after angrily trying to figure out how to call these people directly. These companies are joking themselves if they think this is the ‘new way’. Get an extension and just answer your phone.

Developer Response ,

Hello, we appreciate your feedback and are very sorry to hear about your experience. The new maintenance request feature requires an additional login separate from your app/portal login in order to allow direct appointment scheduling. When logging in, you can save your login info to your device to save time in the future. Once logged in, you are able to schedule service appointments at your convenience with no PTE required. If you have any additional concerns, please reach out to your community office. Thank you!

User interface

The app is very simple and much better than the web form. Usually only use the web form for maintenance, the app is a quick menu which easier to access. Also while you are on there you can see bulletins and other info!