SmartHub 4+

I get all my internet bills through this app. I don’t receive any of them in the mail and my login is face recognition. Therefore I really have no reason to remember my login information and I don’t have easy access to my account number if I need to reset the password.

One day the face recognition didn’t work. After that it stopped trying to recognize my face all together forcing me to use the regular login. I don’t have that info and don’t have access to my account number to reset my password. There needs to be an option to use face recognition on the login page at the click of a button rather than solely relying on it to automatically use face recognition when one opens the app.

The guy who reviewed this app because he was too lazy to remember his own password, was his very own fault. He explained how he used facial recognition as his password of remembering instead of initially remembering the actual password he had setup for himself. I have been able to access into the app itself and do about everything I need to do in the app. The app constantly keeps asking you if you want to go paperless after you have denied them. That’s probably where the program developer needs to do the fixing at. Other than that, the app works perfectly the way it has been designed to. Just don’t forget your password and depend on just one thing without using another method to sign in.

I can not believe that in this day and age with all the data & security breaches the only thing I can use as my user name is my email address. Horrible! My email address is out there on hundreds of websites and very likely on the dark web. None of my other financial and service provider accounts require using an email address as the user name. Most don’t even allow it because an email address is very insecure!!!! Also, the password can not contain even some of the most basic special characters. Another big whoops by the developers. Get with the times!!! If this is the type of weak security I can expect just for logging in there is no way in hell I will ever store something like a credit card number on it!!! Anyone with nefarious intentions can easily get an email address, break the easy-peasy passwords because stronger ones aren’t allowed and then they have all kinds of information about my utility services, where I live, what properties I one. Horrible!!!!