DiDi: Ride Hailing in China 4+

If you’re in China, you need this app. However the customer leaves more to be desired. I’m not sure if they’re using google translate (or baidu translate), but the representative gives only the same responses. The app allows foreign credit cards to be added, but good luck trying to add it. The customer rep said it was because “too many tourists” therefore there are “restrictions”. I tried asking if it means didi no longer accepted these cards or if I can try again later… got the same response…

The software is user-friendly and well-designed, but unfortunately, the quality ends there. The drivers and customer service are absolutely terrible. I strongly advise against using this company. Our experience was nothing short of a nightmare. One driver, in particular, was not only unprofessional but also extremely rude. Despite knowing that my mother has knee problems, he refused to drive us to our intended destination, stopping the taxi approximately 500 meters away and insisting that we get out. When we politely asked him to take us the rest of the way, he became aggressive, shouting and swearing at us. His excuse? He wanted to pick up his next customer quickly. This level of disregard for customer care is completely unacceptable. The entire ordeal was deeply distressing for my family, causing unnecessary stress and discomfort for my mother. I immediately reported the incident to the company, expecting them to take action. To my dismay, they closed the case the next day, claiming they couldn't verify the situation. Despite several follow-up messages requesting an explanation, I received no response. I have since deleted the app and will never use this service again. This was the worst experience I've ever had.

It’s great that the app can be used in English and can be generally convenient but these days the availability of rides seems to have decreased and there is no point in reserving a scheduled car, they are always 10 minutes away from the pick-up point at the scheduled time.