Shopee PH: Shop Online 17+

Lacks buyer protection!

Overall, shopee is great. But buyer protection shall I say is not enough. The return/refund duration is bloody. It is too slow and takes a lot of your time waiting for the refund. The buyer still need to spend some hard earned money to return the item by dropping it off to a courier office. Why not ask those couriers to pick it up from us? The report seller option is almost not working anymore. We are not receiving any favor or feedback from shopee after reporting abusive sellers. Buyers must be fully protected from delinquent sellers like sending items totally different from what is advertised, forcing buyers from paying the shipping fee if we requested for replacement of the wrong, defective or damaged items. And punish those sellers who just ignore and doesn’t answer buyer’s concerns, problems or issues about wring, defective or damaged items.
Shopee must give us buyers an option to select a courier of our choice when ordering overseas, and not just locked with shopee xpress. Because shopee xpress is the worst courier service among all couriers. Instead of one week waiting time, it become two weeks or more because shopee xpress courier is too slow, irresponsible and uncooperative! And it should not be called shopee XPRESS in the first place because it is not really express!

Developer Response ,

We are truly happy that you're having an enjoyable experience with us. We always strive to provide excellent service to our customers and we're happy that you're satisfied. If you need more assistance, kindly chat with us at our Shopee app Mon-Sun, 24/7, or call our Hotline, (02) 8 880-5200, Weekdays 7:00 am- 10:00 pm, Weekends 7:00 am - 7:00 pm.

Okay App

The Shopee iOS app is an outstanding e-commerce platform that expertly caters to the needs of modern consumers, offering a seamless and enjoyable shopping experience. One of its most commendable features is the robust buyer protection policy, which instills a sense of trust and security, ensuring that transactions are not only smooth but also safe. The app's user interface is intuitively designed, making it easy to navigate through a vast array of products, from electronics to fashion. The search and filter functions are particularly effective, allowing users to quickly find exactly what they're looking for. What's more impressive is the app's delivery timeline, consistently meeting or exceeding expectations with prompt and reliable shipping. This efficiency in delivery is complemented by the friendly and professional demeanor of the delivery personnel, adding a personal touch to the overall experience. The in-app communication system further enhances buyer confidence, providing a direct and hassle-free way to interact with sellers for queries or support. Additionally, Shopee frequently offers a variety of discounts and deals, making shopping not only enjoyable but also budget-friendly. Overall, the Shopee iOS app is a top-tier choice for online shopping, offering an excellent balance of user-friendly features, strong buyer protection, and efficient delivery services.

SALAMAT SHOPEE, but...

The app works just fine and I have been ordering non-stop since the pandemic started. I just want to point out some things that the users might find useful. First, I think there’s a need for a folder section for the shops you follow wherein you can segregate or organize them according to what they sell. OR when we search for an item, it would be better if the first thing to appear are from the shops I followed. I tend to forget that I have already followed a shop that sells the stuff I want to buy because normally, I would just search for the item from the home page and the items that would appear are from random shops. So, it might be useful for us to have the option to organize the followed shops by folder or to have a filter option of “from followed shops.” ALSO, I would like to arrange my liked items in folders as well. That would be awesome!

Second, there was a time when Shopee took back the Rating points I gained because the seller reported my rating as abusive. Shopee said that my review was against their policy even if I only told the truth about the bad quality of the product I received. And it wasn’t that negative cos I still thanked the seller. So I hope Shopee would have an option for the buyers to secure their ratings from cheating shops.

But, then again, SALAMAT SHOPEE!

Developer Response ,

We are truly happy to know that you're having an enjoyable shopping experience with us. We promise to continue and improve our services for you. Let us know if you have any questions. We read and reply to every message, so please feel free to reach us anytime. Thank you! 😊