FitSense 4+

Great app for fitness purposes

Great app for going to the gym and motivation to go to classes! Quick and easy to plan around busy schedules and being able to book in for MOTs with instructors you feel most comfortable with! However nutritional advice within the app should perhaps be limited in order to promote a healthy relationship with eating rather than something that can ultimately be quite restrictive or tells you to avoid certain foods! Lots of nutrients to gain from white potatoes and fruit!! Instead maybe encourage clients towards certified nutritionists and dieticians on social media who can provide a more balanced and evidence based approach to food?

Developer Response ,

Hi, we are very thankful for you taking the time to leave a review. Thank you for your suggestion around the nutritional advice. We will put this through our normal review process and conclude what action we would like to take going forward. It’s great to hear that you are having a positive experience at the gym and with the app!

Doesn’t log all my visits

The only thing I really use this app for is to scan in at the pool and it always beeps which is great so no problems there but it doesn’t log all my visits. According to my feed I scanned in 9 hours ago (correct) and then previously to that it was ‘last month’ (incorrect- I also went last week which was the same calendar month and definitely scanned in successfully). This has happened to me several times. It’s no biggie but as it sets you targets and gives you points to gamify it it makes it annoying not getting credit for it.

Also, it tells you how many people are currently in the leisure centre but I don’t think it can be accurate as we don’t scan out and I haven’t found a button to notify the app I’ve left either.

3 stars might be a bit harsh but at the same time it’s quite a basic feature that’s not been accurate for the entire 9-10 months I’ve had the app.

Developer Response ,

Hi there, thank you for your feedback on FitSense. We are sorry to hear you are having issues with visits recording. We would like to resolve this for you but need a little more information. Please reach out to fitsense@clubwise.com with your full name and which club you are a member at so we can investigate. With reference to the the club user number this is based on number of people checking in to the club within 60 minutes and is updated every few minutes, as there is no requirment to check out as mentioned. Thank you again for your review. The FitSense Team

Booking process swim AWFUL

Absolutely awful. Every swim slot becomes full immediately because people select to automatically rebook. And why would the slot not be at least half an hour - you are just inviting people to take up two slots? Then you join a waiting list which only notifies you via email (sometimes at midnight of a 7am slot now being given to you which you inevitably miss) so each time I go to the gym I frustratingly see the pool practically empty. They need to ditch the waiting list so when slots come free they will get booked by someone who can defo take it as I don’t plan my life around a swim waiting list..Also if someone cancels with less than 2 hours notice twice in short period they cannot book the pool for a week. The pool should be accessible for everyone. Finally I think at least 1 slot should not be a booking process and be left open for people who are using the gym/classes and actually at the gym (first come first serve) Sadly if this carries on as it is I will remove the pool from my membership.