Touch ‘n Go eWallet 4+

Works for me

I don't know why this app is getting such a bad overall reviews, it works perfectly and I love it. Although at one time, the system failed to record my transaction at toll booth but upon calling the customer service they immediately rectify my problem. So 5 star it is

Too crowded and not user friendly

While the app is useful, the appearance and access is exceptionally difficult to follow. There are too many icons and too many buttons on one page. I tried to reload using credit card, the flow is not intuitive. Customer is slow and kept suspending my transaction because I am using it too often. And this is after asking me to verify my account with myKad, etc. What is the point of verification yet still block my transaction. Very frustrated at this point as if the developer doesn’t even trust the safety features they put in their app. I will try put up with this another 1-2 times after that forget it! Back to bank transfer and be done with it!

Developer Response ,

Greetings! We appreciate you for bringing this issue to our attention. We would be glad to investigate your situation in more detail. Kindly get in touch with our Careline team at +603 5022 3888 or through the website https://tngd.my/careline-webform, providing your account details. We will promptly examine this matter for you.

Worst app design ever + poor management vision to introduce mobile payment

I never write any review but I’m compelled to write a negative review for this app. You cannot use it to top up your physical TnG card. If you accidentally topped up your e wallet and thinking that it can be transferred to your TnG, say bye bye to your money. Cannot transfer, not interchangeable. You can use the ewallet to get some sugary drinks. Tealeaf anybody?

I’m disgusted by the company’s act to force people into using their ewallet. Even at the TnG self reload kiosk, there is a function designed to mislead less savvy people into reloading ewallet instead of the physical card. We only wanted to use TnG to pay for road tolls because the gov gave you monopoly.

Developer Response ,

Hi there, the TNG card is a Smartcard with a MIFARE chip, this means transactions can only take place upon contact with a card reader. However, we have introduced an alternative solution with PayDirect. Add your TNG Card into eWallet, and the toll fares will be deducted directly from your eWallet! Visit tngd.my/paydirect.

If you want to utilise the money in your eWallet, there are various ways, including transferring it to your family and friends, paying your bills, buying movie tickets or using it at any of our retail merchants.