MGMA Podcasts

MGMA
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MGMA Podcasts

Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news with "Week in Review," and gain valuable insights from industry leaders and MGMA members on "Member Spotlight." Don't miss our flagship show, "MGMA Insights," where we delve deep into the most pressing issues facing healthcare organizations today. Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!

  1. MGMA Insights: Julia Rosen on Advancing Healthcare IT for Medical Groups

    19H AGO

    MGMA Insights: Julia Rosen on Advancing Healthcare IT for Medical Groups

    In this episode of MGMA Insights, Senior Editor Daniel Williams is live in studio with Julia Rosen, MGMA’s new Senior Vice President of Information Technology, to explore the dynamic intersection of technology and patient care in today’s healthcare landscape. Julia shares her unconventional journey from studying English to leading major IT initiatives at healthcare organizations, including her work at Epic, Centura Health and PeraHealth. Now at MGMA, she’s driving digital transformation efforts aimed at improving operations, enhancing patient experience, and ensuring robust cybersecurity across the healthcare industry. 🎙️ Episode Highlights: 00:00 — Welcome and Introduction00:32 — Julia’s Unconventional Path to Healthcare IT01:15 — Navigating Between Nonprofit and Business Worlds03:02 — MGMA Book Club Picks and Julia’s Favorites04:50 — COVID-19 Response and Career Highlights07:00 — Rethinking Technology in a Post-Pandemic World08:54 — Future of Patient Experience15:06 — Julia’s Vision for MGMA16:52 — Major Challenges in Healthcare IT21:09 — Exploring Cybersecurity in Healthcare24:12 — Big Bird, Colorado Life, and Fun Facts26:34 — Final Takeaways📚 Additional Resources: MGMA DataDive — Benchmark data to guide smarter decision-makingMGMA Cybersecurity Playbook — Tools and strategies for keeping your practice safeJulie Rosen on LinkedIn —  Connect with Julia on SocialBig Bird — Yes, the 8-foot-2 Sesame Street legend makes a cameo in Julia’s storyProject Hail Mary — Julia’s must-read sci-fi favoriteAsk by Jeff Wetzler — This is the MGMA Book Club's April selectionJoin MGMA Communities — Collaborate with healthcare IT leaders and practice managers

    27 min
  2. MGMA Week in Review: AI Compliance, Clinician Burnout, and Prior Authorization in 2025 Healthcare

    5D AGO

    MGMA Week in Review: AI Compliance, Clinician Burnout, and Prior Authorization in 2025 Healthcare

    Hosted by Daniel Williams and Colleen Luckett, this episode of MGMA Weekend Review addresses issues in healthcare concerning AI compliance and clinician burnout. Drawing insights from the 2025 HIMSS Global Conference, the hosts discuss challenges and best practices for integrating AI within HIPAA constraints. The episode also highlights the importance of provider wellness, the ongoing struggle with prior authorization processes, lessons from disaster response, and strategies for mitigating clinician burnout. 00:00 Introduction and Hosts00:30 AI and HIPAA Compliance Challenges (MGMA Article, MGMA Playbook)04:46 Provider Wellness and Patient Satisfaction (Physicians Practice)07:16 Prior Authorization Struggles (Fierce Healthcare)11:17 Disaster Response Lessons from Maui (Becker's Hospital Review)14:17 Clinician Burnout: Current Strategies and Statistics (MGMA Stat)18:02 Conclusion and Farewell Additional Resources: MGMA DataDive — Benchmark data to guide smarter decision-makingMGMA Cybersecurity Playbook — Tools and strategies for keeping your practice safeAsk by Jeff Wetzler — This is the MGMA Book Club's April selectionJoin MGMA Communities — Collaborate with healthcare leaders and practice managers

    18 min
  3. Member Spotlight: Evolution of Women’s Health and Primary Care with Katie Komaridis

    APR 2

    Member Spotlight: Evolution of Women’s Health and Primary Care with Katie Komaridis

    In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Katie Komaridis, Senior Manager at ECG Management Consultants, to discuss the evolving landscape of primary care, the challenges facing women’s health services, and the impact of project management on healthcare operations. Katie shares key takeaways from the MGMA Operations Conference, insights on workforce shortages and financial pressures, and strategies for helping medical practices remain competitive. She also highlights the importance of integrating behavioral health into primary care and the role of AI in improving operational efficiency. Key Takeaways from the MGMA Operations Conference [02:30]  The impact of technology on medical practice operationsThe integration of behavioral health into primary careHow organizations are rethinking workforce modelsTrends in Women’s Health and Primary Care [07:10] Declining access to maternal healthcare, especially in rural communitiesThe shift toward integrated women’s health models combining primary care and OB/GYN servicesThe role of retail healthcare and why some large providers are scaling backThe Changing Landscape of Primary Care [12:45] The segmentation of primary care, including senior-focused and gender-specific modelsHow independent practices can compete with larger healthcare organizationsStrategies for adapting to changing payer models and reimbursement structuresProject Management in Healthcare: Best Practices and Common Pitfalls [18:20] How structured project management can improve efficiencyKey mistakes to avoid when implementing projects in medical practicesA real-world example of how project management supports new service linesChallenges Facing Medical Groups Today [23:50] Staffing shortages and strategies for optimizing workflowThe impact of AI-driven automation on administrative tasks such as prescription refillsThe uncertain future of value-based care and financial pressures on practicesExpanding Services and Implementing New Programs [29:10] Case studies of successful service expansion in high-risk pregnancy and behavioral healthHow practices can optimize existing resources for growthLessons learned from launching new initiatives in medical practice operationsResources: Learn more about ECG Management Consultants: ECGMC.comMGMA Body of Knowledge SeriesConnect with Katie Komaridis on LinkedIn

    20 min
  4. Ask MGMA: Digitizing Employee Records – Compliance, Security, and Best Practices for Healthcare Administrators

    MAR 31

    Ask MGMA: Digitizing Employee Records – Compliance, Security, and Best Practices for Healthcare Administrators

    In this episode of Ask an Advisor, hosts Daniel Williams and Christie Good delve into the topic of transitioning from paper to digital employee records for practice administrators. They explore the absence of federal laws requiring paper copies, highlight state-specific regulations, and discuss best practices for securing digital files, ensuring legal validity, and maintaining HIPAA compliance. The conversation also covers the importance of having reliable document management systems and IT professional involvement, retention and destruction policies, and the transition process from paper to digital. Show notes and additional resources, including links to EEOC record-keeping requirements and the MGMA HIPAA essentials course, are provided. 00:00 Introduction and Today's Topic00:24 The Digital Transition: Can Practices Go Fully Digital?02:26 Compliance and Legal Considerations03:57 Best Practices for Secure Digital Storage06:50 Retention Periods for Employee Records08:17 Ensuring Document Authenticity and Legal Validity08:55 HIPAA Compliance in Digital Records09:46 Managing the Transition to Digital12:09 Conclusion and Additional Resources Additional Resources: EEOC Bamboo HR SHRMMGMA online course HIPAA Essentials for Medical Practice

    14 min
  5. MGMA Week in Review: Cybersecurity Updates, Patient Loyalty, and Shifts in Incentive Pay

    MAR 28

    MGMA Week in Review: Cybersecurity Updates, Patient Loyalty, and Shifts in Incentive Pay

    In this episode of MGMA Week in Review, hosts Daniel Williams and Colleen Luckett explore pressing issues impacting healthcare practices today. The episode opens with insights from the Colorado HIMSS Advocacy Day Breakfast, where Colleen shares the latest updates on healthcare cybersecurity and the growing need for vigilance against data breaches and cyber threats. Daniel dives into a recent study showing that patients are willing to wait for their preferred doctors, particularly for complex or personal care, highlighting the ongoing importance of continuity of care. The conversation then shifts to incentive-based pay trends for advanced practice providers, where Colleen and Daniel analyze a modest but notable shift away from heavily incentivized compensation models. Rounding out the discussion, they examine predictions for hospital overcrowding and its downstream impact on outpatient care, stressing the importance of collaboration between hospitals and ambulatory practices to manage patient flow effectively. 00:47 Introduction and Hosts' Welcome 01:17 Colorado HIMSS Advocacy Day Recap (MGMA.com) 01:52 Cybersecurity in Healthcare: Key Insights (MGMA.com) 05:35 Patient Loyalty and Continuity of Care (Medical Economics) 09:19 Incentive-Based Pay for Advanced Practice Providers (MGMA Stat) 11:43 Dismissing Patients: Best Practices (Physicians Practice) 14:46 Hospital Overcrowding and Outpatient Care Implications (Health Journalism) 17:03 Conclusion and Resources Additional Resources: Connect with the hosts at dwilliams@mgma.com and cluckett@mgma.com to share your practice challenges, news to know, or to be featured on an upcoming episode. Join Us at the 2025 MGMA Financial Conference (April 13-15, Washington, DC) - Register Here This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

    17 min
  6. MGMA Insights: Discovering the Power of Human Connection with Rob Lawless

    MAR 26

    MGMA Insights: Discovering the Power of Human Connection with Rob Lawless

    In this episode of MGMA Insights Podcast, host Daniel Williams sits down with Rob Lawless, founder of Rob's 10k Friends LLC and an upcoming keynote speaker at the MGMA Financial Conference. Rob shares his extraordinary mission to meet 10,000 different people for one hour each, exploring the profound value of human connection. This episode offers medical practice leaders a unique perspective on building meaningful relationships, improving workplace engagement, and understanding the power of intentional interactions. Key Takeaways: The FRIEND Framework for Meaningful Connections: F: Family R: RelationshipsI: Industry (career and education path)E: Entertainment (hobbies outside work)N: NeedsD: Dreams for the futureProblem-Solving Insights for Medical Practice Leaders:Improving Employee Engagement: Rob suggests taking an hour to sit with employees, actively listen, and write their stories back to them. This approach: Forces active listeningCreates a sense of being truly seen and heardPotentially increases talent retentionBuilds deeper workplace connectionsConnection Strategy:  Rob emphasizes that "no one really knows what they're doing with their lives" and everyone is "doing the best they can with the resources they have."Notable Quotes: "Every human interaction, no matter how brief, has the potential to change your life.""The act of writing people's stories afterwards forces you to be present."Resources: Rob Lawless on Instagram: https://www.instagram.com/robs10kfriends/Connect with Rob Lawless on LinkedInUpcoming Keynote: 2025 MGMA Financial Conference (April 13-15, Washington, DC) - Register Here This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

    22 min
  7. Bonus Episode: Women in Healthcare Leadership on the Importance of Mentorship and Networking

    MAR 25 · BONUS

    Bonus Episode: Women in Healthcare Leadership on the Importance of Mentorship and Networking

    In this episode, MGMA editor and writer Colleen Luckett talks with women leaders Cheryl Mongillo, MBA; Delores McNair, MHA, ASCP; and Paola Turchi, MSHCA, FHFMA, CPC, FACMPE who discuss their experiences with mentorship, leadership, and the value of networking in professional growth. Paola shares her journey and the importance of building connections; Cheryl speaks on her experience rising from a secretary to a leadership position with the help of mentorship; and Dolores highlights the value of vulnerability and authenticity in leadership roles. 00:47 Introduction and Personal Experiences 03:06 Dolores' Perspective on Mentorship 04:56 Cheryl's Journey and Mentorship Insights 06:00 The Importance of Mentorship 07:59 Paula's Unique Mentorship Experience 10:44 Dolores' Mentorship Journey 13:50 Discussion on the Women's Resource Group Meeting 21:22 Vulnerability in Leadership 26:10 Conclusion and Final Thoughts Additional ResourceRead the feature story from Colleen Luckett where she discusses the Women Leaders in Healthcare resource group with Cheryl Mongillo, Delores McNair and Paola Turchi. Join the conversation The next meeting of the Women Leaders in Healthcare resource group will be take place online on April 18 at 9:00 a.m. Sign up to start making those crucial connections that will support your career trajectory.   Learn more: MGMA Member Resource Groups MGMA’s Member Resource Groups were launched as a commitment to facilitating inclusion and belonging within the healthcare management profession. These groups quickly became a valuable part of the MGMA community, providing safe, supportive environments where members could engage in meaningful conversations about career growth, professional challenges and industry leadership with their peers. Based on the overwhelming success of in-person resource groups at the 2023 and 2024 Leaders Conferences, MGMA expanded these efforts to include quarterly virtual meetings, ensuring that members could maintain and build these connections year-round. This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

    27 min
  8. MGMA Week in Review: Prior Authorization Cuts, Workplace Happiness, EHR Updates, and Mental Health System Reforms

    MAR 21

    MGMA Week in Review: Prior Authorization Cuts, Workplace Happiness, EHR Updates, and Mental Health System Reforms

    In this episode of MGMA Weekend Review podcast, senior editor Daniel Williams and co-host Colleen Luckett discuss key healthcare topics. They begin by highlighting OptumRx's decision to eliminate prior authorizations for around 80 drugs, followed by a segment on the importance of workplace happiness, featuring a case study from Lanco Medical Group. They then cover the latest MGMA stat polling on EHR system updates and improvements and review the challenges alternative care settings face with current EHR technology. The episode also looks at lessons doctors can learn from salmon and the reformation needs of the U.S. mental health care system.  00:47 Introduction and Welcome  01:34 Prior Authorizations Update (Healthcare Dive) 03:09 Workplace Happiness Insights (Harvard Business Review) 06:22 EHR Systems Update (MGMA Stat)  11:20 Lessons from Salmon for Doctors (Physicians Practice) 14:57 Rethinking Mental Health Care (MedCity News) 17:05 Conclusion and Farewell Resources And Sources: 2025 MGMA Financial Conference (April 14) - Register Here2025 MGMA Summit (June 3-5) - Register HereContact us at podcasts@mgma.com This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

    18 min
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    4.8
    out of 5
    37 Ratings

    About

    Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news with "Week in Review," and gain valuable insights from industry leaders and MGMA members on "Member Spotlight." Don't miss our flagship show, "MGMA Insights," where we delve deep into the most pressing issues facing healthcare organizations today. Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!

    Information

    • Creator
      MGMA
    • Years Active
      2016 - 2025
    • Episodes
      667
    • Rating
      Clean
    • Copyright
      © All rights reserved
    • Show Website
      MGMA Podcasts

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