500 episodes

Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.

MGMA Podcasts MGMA

    • Business
    • 4.8 • 34 Ratings

Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.

    Ask MGMA: Credit Card Surcharges for Medical Practices

    Ask MGMA: Credit Card Surcharges for Medical Practices

    In this episode of AskMGMA, Daniel Williams and Christy Good discuss credit card surcharges for medical practices with a member who asked about charging patients a fee for credit card payments. They cover the legality of surcharges by state, pros and cons, and best practices for transparency with patients.

    Resources:

    Credit Card Surcharge Laws By State Explained | LawPay (https://www.lawpay.com/about/blog/credit-card-surcharge-rules/)

    Credit Card Surcharge Laws By State (Is it Legal) (https://merchantcostconsulting.com/lower-credit-card-processing-fees/credit-card-surcharge-laws-by-state/)

    Is it Legal to Charge Customers a Credit Card Processing Fee? | LendingTree (https://www.lendingtree.com/credit-cards/articles/surcharges-and-convenience-fees/)

    Make them want to pay: Finding patient engagement in billing and payment processes (https://www.mgma.com/articles/make-them-want-to-pay-finding-patient-engagement-in-billing-and-payment-processes)

    Music: "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA"

    Sponsor:
    Physician Business Training (https://physicianbusinesstraining.com/)

    This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit.

    WE WANT TO HEAR FROM YOU

    Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

    • 14 min
    Week in Review: Navigating Claims Denials and Cash Flow Crises

    Week in Review: Navigating Claims Denials and Cash Flow Crises

    This week, MGMA editors Daniel Williams and Colleen Luckett discuss the latest challenges facing medical practices, including rising claims denials and ongoing cash flow issues stemming from the Change Healthcare cyberattack. They share insights and resources for addressing these hurdles.

    Articles and Resources mentioned:

    1) MGMA stat poll results - Results from the weekly poll reveals rising claims denial rates and show how practices have been impacted (https://www.mgma.com/mgma-stat/steps-toward-revenue-cycle-automation-vary-across-medical-groups )

    2) Claims denials webinar - On-demand webinar providing strategies for reducing denials through documentation, authorizations, and eligibility verification (https://www.mgma.com/webinars/future-proof-your-practice-on-demand)

    3) Employee loyalty article - Insights newsletter piece on building workplace commitment and prioritizing employee well-being (https://www.physicianspractice.com/view/8-strategies-for-improving-employee-loyalty-and-commitment)

    4) The New MGMA Community Home Site: Check out the cool new design where you can connect, network, get questions answered and share your own knowledge in the new member community. (https://community.mgma.com/home )

    5) Harvard Business Review change execution article - Article outlining the importance of clear internal communications for successful change initiatives using the "ACE" approach (https://hbr.org/2024/03/how-to-actually-execute-change-at-a-company?mkt_tok=MTQ0LUFNSi02MzkAAAGRrh59b6aSQzfkxBFh44Fjss76163vnPh9eW3-l2I9ktMfH0MI3NRtudupHCHSMFh6TiFSuoJ28RfqSX6BNDOsONllh8DVlvCzOWCh173iLw)

    6) Cash flow crisis management article - Strategies for stabilizing operations and finances after disruptions through immediate cash management and securing short-term financing (https://www.mgma.com/articles/cash-flow-management-strategies-change-healthcare-outage)

    Music:
    "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA

    If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at dwilliams@mgma.com.

    Thank you again for taking the time to listen to the MGMA podcast network.

    • 9 min
    Member Spotlight: Pursuing a PhD While Leading a Medical Practice

    Member Spotlight: Pursuing a PhD While Leading a Medical Practice

    In this episode, Daniel Williams interviews MGMA member Angela Kort about her career in healthcare administration and involvement with MGMA. Angela is Practice Director at Genesis Medical Associates, Inc., a busy independent family practice with six providers. She has over 20 years of experience in physician practice management, with certifications as a Medical Assistant (CMA) and a Phlebotomy Technician (CPT).

    In this episode, Angela shares about her role leading a medical practice and pursuit of her PhD.

    Key Talking Points:
    - Angela's career path and education goals
    - Benefits of MGMA involvement including conferences and volunteer opportunities
    - Insights from thinking again about changing mindsets and using data-driven decision making
    - Value of the MGMA book club for assigned readings and group discussion

    Quote: "Don't let not finishing the book hold you back from joining the book club. There's a lot to learn from others' perspectives too." - Angela Kort

    Book Talk:
    The book "Think Again" by Adam Grant was the selection being discussed for the MGMA book club this month. Some key points about it:

    - Angela found the chapters on mindset and not getting stuck in old ways of thinking to be particularly resonant.

    - Both Angela and Daniel agreed the book encouraged examining biases and assumptions in decision-making rather than just relying on instincts.

    - Angela aims to apply lessons from the book to regularly re-evaluate her thought processes and responses based on diverse data and perspectives.

    - Daniel saw parallels between themes in the book and MGMA's emphasis on data analysis and benchmarking in healthcare practices.

    MGMA Resources:
    MGMA Stat: mgma.com/stat

    Ask an Advisor: www.mgma.com/ask-an-advisor

    MGMA Membership: www.mgma.com/membership

    MGMA Advocacy: www.mgma.com/advocacy

    MGMA Consulting: www.mgma.com/consulting/overview

    Music:
    "Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA

    WE WANT TO HEAR FROM YOU

    Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

    • 18 min
    MGMA Insights: Owen Dahl on Humanizing Lean Leadership in Healthcare

    MGMA Insights: Owen Dahl on Humanizing Lean Leadership in Healthcare

    This episode explores how Lean principles can be applied in healthcare organizations to create a culture of continuous improvement through effective leadership. Guest Owen Dahl shares strategies for empowering teams, addressing challenges like staffing models, and maintaining culture in a changing workplace environment.

    Key Takeaways:
    - Leaders must demonstrate commitment to continuous improvement initiatives by allocating resources and time to engage staff.

    - Involving employees in problem identification and solutions through teams/projects enhances buy-in and ownership.

    - Applying Lean principles to challenges like scheduling, meetings and time management can help eliminate waste and better manage constraints.

    - Understanding patient and staff needs through metrics is important for developing flexible staffing models that balance work arrangements.

    Greenbelt Course Taught by Owen Dahl:
    This course provides participants with the skills and knowledge to formulate and manage detailed project plans aligned with their practice's goals.
    https://www.mgma.com/online-courses/lean-six-sigma-green-belt-on-demand

    Resources:
    1. https://www.mgma.com/articles/using-lean-methodology-to-address-medical-practice-staffing-challenges
    4. https://www.mgma.com/articles/using-lean-and-six-sigma-to-improve-clinic-and-patient-flow
    5. https://www.mgma.com/articles/using-the-lean-startup-model-to-drive-healthcare-performance-transformation

    Music:
    "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA"

    WE WANT TO HEAR FROM YOU

    Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

    • 38 min
    Week in Review: AI, Automation, and Disproportionate Burnout for Women Healthcare Workers

    Week in Review: AI, Automation, and Disproportionate Burnout for Women Healthcare Workers

    Daniel Williams and Colleen Luckett discuss the latest news from MGMA, focusing on trends around AI adoption, automation challenges and opportunities, and the disproportionate burnout faced by women in healthcare.

    Article Summaries:
    1) AI Advances but Adoption Remains Uneven
    - Results from MGMA stat poll on automation levels across organizations. (https://www.mgma.com/mgma-stat/steps-toward-revenue-cycle-automation-vary-across-medical-groups )

    2) Mercy Health Finds Success Through Staff Alignment
    - How focusing on individual strengths improved efficiency and morale. (https://www.healthcarefinancenews.com/news/mercyhealths-revenue-cycle-benefitted-putting-staffers-right-roles )

    3) Burnout Takes Larger Toll on Women
    - Research showing women in healthcare experience worse burnout. (https://www.axios.com/2024/02/22/health-worker-burnout-women?mkt_tok=MTQ0LUFNSi02MzkAAAGRia_SqOWWszxrtRAs1W-P2VMUz1JqnIpsgIxxzahC8ttfyWEgbXTTvhTeJ8IM9mWinijCEa6M5GgnbtlxC-Hn0pvj1J86d5mXurjtD1lXBg )

    4) Automation Revolutionizes ASC Operations
    - Impact of AI and automation on ambulatory surgery centers. (https://www.physicianspractice.com/view/healthcare-staffing-and-reimbursement-challenges-automation-and-ai-are-here-to-help )

    5) Book Club Insights for Leaders
    - Discussion of recent book "Think Again" from MGMA book club.
    (https://adamgrant.net/book/think-again/)
    (https://community.mgma.com/communities/community-home?communitykey=2811bd2f-87b0-451e-9dc7-018c7e8a233a)

    Key Takeaways:
    - Varied state of automation requires continued progress
    - Aligning roles to strengths can overcome challenges
    - Supporting women in healthcare is an industry priority
    - Technology is transforming operations for the better
    - Shared knowledge benefits healthcare professionals

    Music:
    "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA

    If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at dwilliams@mgma.com.

    Thank you again for taking the time to listen to the MGMA podcast network.

    • 16 min
    Member Spotlight: Humanizing Healthcare through Culture, Empathy and Technology

    Member Spotlight: Humanizing Healthcare through Culture, Empathy and Technology

    In this episode of the MGMA Member Spotlight podcast host Daniel Williams is joined by Jason Raidbard and Ken Chin to discuss humanizing healthcare through culture, empathy and technology. Jason and Ken share lessons from their careers in healthcare leadership and strategies for improving engagement.

    Summary:
    Jason and Ken discuss their journeys in healthcare administration and how they met through their involvement with MGMA. They rose through the ranks to leadership positions overseeing large departments. Jason shares how he started in local government but found his calling in healthcare. Ken details his path from medical assistant to administrator. They emphasize the importance of treating employees with respect through genuine communication and flexibility.

    Key Takeaways:
    - Treat all employees, including leadership, with respect through genuine two-way communication
    - Normalize conversations around mental health and make wellness resources accessible to destigmatize issues
    - Foster diversity among staff to better reflect and serve all patient populations
    - Offer flexibility in schedules and work modes to support work-life balance
    - Leverage technology for streamlined workflows, collaboration across locations and data-driven insights
    - Start with building human connections through emotional intelligence and empathy at all levels
    - Recognize and acknowledge good work regularly to boost morale and performance

    MGMA Resources:
    MGMA Stat: mgma.com/stat

    Ask an Advisor: www.mgma.com/ask-an-advisor

    MGMA Membership: www.mgma.com/membership

    MGMA Advocacy: www.mgma.com/advocacy

    MGMA Consulting: www.mgma.com/consulting/overview

    Music:
    "Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA

    WE WANT TO HEAR FROM YOU

    Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

    • 35 min

Customer Reviews

4.8 out of 5
34 Ratings

34 Ratings

obacker19 ,

Thoughtful, insightful and actionable! 🙌

Whether you’re well established as someone innovating in the healthcare ecosystem, or just getting started as a catalyst for change in your practice - this is a must-listen podcast for you! Daniel and the entire MGMA team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of navigating the forces shaping medicine today. Highly recommend listening and subscribing!

sillybandz4ever ,

Good

This podcast changed my life

Fishes66 ,

Great for medical practices and other healthcare professionals

I’m new to healthcare and medical practices and needed a podcast that could help give me a jumpstart on my education to the industry. This one delivers what I need, helping me gain insight on regulatory issues, leadership strategies, tools to measure and benchmark outcomes, and tips on patient access and engagement, among others. It’s a great listen for my morning commute.

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