The Dyrt: RV & Free Camping 17+

My Favorite Camping App

Update: The Dyrt’s customer service team has been phenomenal! They reached out to me right away and seem eager to work on the issues I brought up in my review.

This new update makes me so sad. The Dyrt used to be my favorite camping app by far but this redesign has really taken away a lot of it’s user friendliness. The initial view when you open the app seems very zoomed in and the top and bottom button panels seem far larger than they need to be reducing the amount of the map you can see. The pictures seem to take longer to load and the fact that I can’t view the pictures in full screen is extremely annoying. I don’t need a caption bar that takes up half the screen. The search function does seem faster even though you have to refresh the search by hitting a button each time you move the map. Please fix these design flaws, especially for the pictures, and hopefully this can return to my top camping app!

Developer Response ,

Oh thank you for the update! We will personally work with you to get things ironed out. We're glad you have a great voice to help us improve...Thank you!

What are you guys actually trying to do here?

I downloaded The Dyrt a year ago, and bought the PRO version after reading reviews and thinking it would be helpful on our big camping trip. Honestly, the app is glitchy and I really didn’t use it AT ALL in the year I had it. Still kept the app since I had the subscription just in case. I turned off auto-renewal awhile back when I knew I wouldn’t be repurchasing. But of course a couple days ago I was charged with the subscription, and reached out to Apple since that’s what The Dyrt recommends for a refund on their website. Apple told me if it’s not billed through Apple or with Apple in the name of the billing statement they can not issue me a refund. In my billing statement it just reads “THE DYRT” so I reached out to support for the app, and they told me they didn’t have any of my card information and that I need to contact Apple… but the subscription is not even in my Apple subscriptions….. sooo??? Just a dead end with a company who really can’t just issue me a refund? You can find all of this information on this app other places FOR FREE, and with WAY more helpful reviews and information. Don’t waste your time or money. An app that is supposed to help with enjoying the outdoors shouldn’t be this suspect.

Developer Response ,

Sorry about the troubles. I am more than happy to investigate, but I don't have your name to do so (just Insta_xoxo). Please email at support@thedyrt.com and we can look at your account and see what's going on. Many thanks.

DO NOT GO PRO!! They lose your camping information then try to blame you.

Update: DO NOT WASTE YOUR MONEY!!! I have been a pro member from the beginning. I log on today and they do not see or honor my pro membership that I paid for. Ever hopeful, I send and email and get a “you are obviously a stupid idiot” reply. Telling me that I need to sign in under my under ID, well duh. That’s what I did. No one checked anything. I’m over companies that take your money, then take a dump on your head when you need something fixed.

I liked this company they seemed to be on to something different. I’ve been a Pro member almost from their beginning. While reading their newsletter I was subjected forced advertising. Not something you can scroll through, I have never had it where an commercial took over my phone screen. It forced me to exit the article in order to get out of it. I looked again to see if I could exit out and still read the article, it was impossible. I don’t find it practical to have Pro membership and still have my phone and therefore my time hijacked by this company. It was disappointing. I guess Toyota’s money matters more than their customers experience. It was rude and mdisrespectful.