Chick-fil-A 4+

The Pinnacle of Fast food.

Ive been a signature member for some time now and chick fil a has been an honor to eat at. First of all… the customer service aspect at the store i go to has consistently been amazing EVERY SINGLE TIME. There will always be a couple people that hate working there or are having a bad day BUT they still work to push the friendly demeanor that is the “pleasure” experience. Second is the food Quality. By far the best bang for your buck. They make it fresh every time. They make it hot. Its perfectly assembled almost every time! I love it. Third is the app itself. The customer service on the app is FAST! I don't complain when i go there because they get it right majority of the time. On the off chance something is messed up and its before close or something along those lines, you can submit the app request a complaint. its taken care of in less than two days (from my experience). Then they flood you with “I'm sorry” rewards. Brilliant. On top of that the point based system is pretty solid with rewards coming cheaper than most places to grind for. Thank you for your service chick fil a :) its been “my pleasure” to have you guys serve me with kindness and substantial food.

Developer Response ,

What an amazing review! Thank you so much for the kind words. It truly is our absolute pleasure to serve you and we can't wait to see you again soon!

App has too many weird glitches

I love the Chick-fil-A app. It’s normally a time saver, but when it glitches, it’s a pain. We’ve been using it since the summer. The first few times it was great. Then strange things would happen. At first, we would place our orders at home & the app would indicate that our order was received & we would get the page with instructions. We get to the restaurant, get the prompt to give our parking spot #. Then, the app would tell us we hadn’t placed an order. We would have to reorder. That was finally corrected, but now I tried to place an order at my preferred restaurant as I was leaving work. I checked the address before placing my order & have never ordered from another location on the app. I checked the address once as I submitted my order, then again upon arrival. The correct address was listed, but when I tried to submit my spot #, the app tried to claim that I placed my order with another restaurant. I was asked if I wanted to change my order to the location I was at. I tried to do that twice, but I kept getting a message that I was submitting my order elsewhere. I had to cancel my order & reorder in the parking lot. There have been other glitches with payments, too. I love Chick-fil-A, but the app needs work.

Good App Poor Experience @ Restaurant

Overall it's a great app. Customization of orders are limited. If want lettuce and no tomatoes, you can only do that with the original sandwich while you're not able to remove it from the deluxe version. At Fairfax Circle, a normally very busy location in my experience, they do not have dedicated parking for mobile orders, but insist that mobile orders are picked up thru walk-in vice drive thru. The app includes a notification that you're at the restaurant with the caveat it is to provide the freshest food. Sitting out in the parking lot until there's a space to park is not going to keep the food fresh. They should be able to either take my order number at the drive thru and enter it so I am in the sequence or it's an option in the app to notify them the customer is in the drive thru queue. Or reserve a space for pick up orders like every other restaurant in the country pretty much does for their mobile orders. The customer isn't going to know the parking lot is full before they arrive and the mobile order is to place your order before you even arrive at the restaurant with your custom choices.