Coinbase: Buy BTC, ETH, SOL 4+

I am impressed by how easy this app is to use. There is endless amounts of information about cryptocurrency on Coinbase and if it is t there u can be connected to it. I had been weary about crypto but when I heard about Coinbase I was originally in getting shares of it when it went public. When I was unable to get the stock and it went through the roof right off like had figured we’ll that is when I decided to download and check it out. Coinbase gave me a small amount for down loading the app and then through the learn and earn feature I was able to learn what crypto is and does but also get like four different currencies. The ease of operation of the app made it very i intimidating and I continued to learn about crypto amd now I’m trading almost daily. I also had some support issues with my Coinbase card and they were quickly replied to and I was given some basic help which was unable to solve the problem but they sent my issue up the support chain and my Coinbase card was fully operational the next morning. I say thank you to Coinbase for making it easy for me to learn and operate trading with crypto currency’s because it has been easy making money.

Hi there, thank you for your feedback! We are happy that you have a good experience with our app.

Really good app for crypto beginners and intermediate users. But I wish the integration of Coinbase advanced/basic side was better. One example is the alerts, why can’t I just set custom price alerts while on Coinbase advanced? That would save a lot of time. Same thing with checking my staking rewards and coins, why can’t I check these in advanced also? I have to switch advanced off to do these things. It really should be on both sides of the app. One real big complaint I have and issue I have found many other people have is the ability to link your bank account without using plaid. This is a big red flag for me. It used to work very long ago but at some point was made basically useless. The manual linking will still show up but it never actually works. No matter what bank you have. Coinbase support will just push you to use plaid which is just very weird when linking a bank account manually is the industry standard. This also is the case on desktop, not just the app. I do not want to use plaid and give my bank login to a third party regardless of how safe you guys say it is. Other than these three things I mentioned the app is nice, clean and works well. But I really wish these updates/fixes were implemented. Appreciate all the effort you guys put in, keep up the good work!

Hi there, Stevenra14. Thank you for the detailed feedback! We’re glad to hear you’re enjoying the app overall. You make some excellent points about integrating features more seamlessly between Coinbase Basic and Advanced—custom price alerts and checking staking rewards on both sides would definitely make things more convenient. We’ll pass along your suggestions to the team as we continue to improve the app.

Regarding the bank linking issue, we understand your concern with Plaid, and your feedback is valid. We’re always working to offer more flexibility and security when connecting bank accounts, and we appreciate your patience as we work through these challenges.

Thanks again for sharing your thoughts, and we’ll keep working to improve your experience!

I use Coinbase for about three years and was happy with their service until halfway through this year. I don’t know what has changed with it. They’ve just got enough customers that they feel they don’t need to worry about how they treat individuals I guess I would say. I signed up for the Coinbase one membership to get rid of all the hydrating fees they charge and it does help though they’re still hidden fees every time we buy trading something in the “spread” so be aware of that even though it says zero fees are still paying $.10-$.50 per trade. They may randomly just lock your account with no explanation and then if you ask for a refund on anything and your account locked, never funded and crypto so it’s still locked. They still have your money so they never give your money back. I have currently been locked out of my account since the day before my birthday so about two weeks now I have spent roughly 8 hours on the phone with Customer Service to try to find out why I get the same party line every time that the system didn’t like something OK so go in and freaking change it that’s why you have humans working there, but on the upside, that’s how I discovered using Robin Hood much cheaper much more friendly service much quicker and easier. I recommend Robin Hood because between the SEC against Coinbase and they’re treating their users. I just don’t see a bright future form. I’m currently with what they have basically stolen my money.

Hello Robinhoodallday, we’re truly sorry to hear about your experience with Coinbase. It’s frustrating when your concerns go unaddressed, especially after three years as a loyal customer. We understand how upsetting it must be to be locked out of your account so close to your birthday, and we appreciate your feedback on fees and customer service challenges. We'll definitely pass this along to our team for improvements. While we’re sad to see you go, we’re glad you found a service that works better for you. If there’s anything else we can assist you with, please reach out at https://help.coinbase.com/en/contact-us. Thank you!