Bitstamp Pro: Trade Crypto BTC 4+

Bitstamp is extremely responsive to the client! You can get step by step support by phone and email and their phone support is truly a pleasure! Customer service and support is the key to this site! The app is easy to use and the online application is also easy and customer friendly!

Hi there. Thank you so much for your support! We're happy to hear you're enjoying our services and hope that you continue to do so.

Quite simply these people can decide to keep your money whenever they please- they have no conscience no compassion and I had used the service without trouble for many years. No explanation except to try to violate every privacy law there is and hold thousands of my dollars hostage- the crisis has hit my family particular hard, as such I have not had time to address this issue until now but if they don’t release funds penalties and interest soon I intend to file criminally and a civil case to follow- in essence they have stolen thousands from my family- it’s time for them to seriously pay- do not use this app- you’ve been warned!!!

As you can see there is no ongoing ticket or any explanation here as to a very templates answer on their part- I think that things as they are today might help in our suits which I think now are forthcoming- but I’m after the license- want to stop this from happening to anyone else- using KYC on a customer as an excuse, one who had been that customer for over 2 years without a hitch then absconding his family’s money without a word as to why is if little comfort - apathy folks, pure and simple. They just want to make excuses and care only for themselves while they lie and steal from their own public... sound familiar?

Our KYC procedures are conducted with the intention to continue providing a safe and stable trading environment, as well as protect our clients from being exposed to risks associated with money laundering and all sorts of scams.

Our agent will gladly assist you if you reply to the ongoing ticket.

Do not open account until after you done your due diligence on this exchange. Please research high amount of withdrawal complaints prior to performing KYC. I made the mistake and didn’t research anything about this exchange and I regret it. Luckily my loss was minimum but it’s still my money I cannot withdraw. These reviews are to assist people in the good and bad experiences dealing with companies. It’s just not an app but a company behind the app. Bitstamp do offer phone support but resolution is none existent. Yeah I can call but it doesn’t do any good a lot of other people stated this fact. Email support is like a lot of other exchanges very slow and they get it wrong or just stop responding. Personally I think these reviews should alert Apple and they need to investigate Bitstamp for accountability. Again, make sure people that you slow down and take your time to research.

Hi, we're sorry to hear your experience with us wasn't as you hoped. If you ever decide to use our services again, don't hesitate to write to us at support@bitstamp.net as we'll be more than happy to help you out with trading or any issues/questions you have.