102 episodes

The Legal Ops Podcast is about all things legal operations, legal business and legal technology. It's hosted by Alex Rosenrauch and Elliot Leibu, legal ops professionals with experience and passion for this subject, and deep connections in the industry. Every episode covers a new aspect of transformation, operationalisation and technology implementation, overlaid with the human elements of change management and organisational psychology. If you're interested in the changing nature of legal services delivery, and you want to be a part of it, this is the podcast for you.

The Legal Ops Podcast Alex Rosenrauch and Elliot Leibu

    • Business
    • 5.0 • 14 Ratings

The Legal Ops Podcast is about all things legal operations, legal business and legal technology. It's hosted by Alex Rosenrauch and Elliot Leibu, legal ops professionals with experience and passion for this subject, and deep connections in the industry. Every episode covers a new aspect of transformation, operationalisation and technology implementation, overlaid with the human elements of change management and organisational psychology. If you're interested in the changing nature of legal services delivery, and you want to be a part of it, this is the podcast for you.

    Creating and evolving the legal ops function with Dee Venello

    Creating and evolving the legal ops function with Dee Venello

    Dee Venello is a senior operations professional at Commvault. She has implemented contracting systems and other legal technology in multiple organizations, carefully managing diverse stakeholders with a variety of interests and workflows. She also has experience in general business operations, providing her with insight into the issues and concerns faced by teams that the legal department supports.
    A big thanks to LinkSquares for sponsoring this episode and for recommending Dee as a guest of the show. We discussed with Dee why LinkSquares was selected by two of her employers as the primary contracting solution for the organization.
    We also discussed a range of related issues, including:
    * The importance of CLM in general
    * Why change management is vital in any technology implementation
    * The value of cross-functional understanding and partnerships
    * How CLM liberates data, and what to do with it
    * Driving continuous improvement and "planning to plan"
    LINKS
    LinkSquares website: https://linksquares.com
    Dee on LinkedIn: https://www.linkedin.com/in/dee-venello-74090a40/

    • 52 min
    The Pulse: Air Canada required to honor AI-generated refund policy, AI's impact on law firm billing and how to craft an organizational AI policy

    The Pulse: Air Canada required to honor AI-generated refund policy, AI's impact on law firm billing and how to craft an organizational AI policy

    Alex and Elliot chat about:
    * how to craft an organizational AI policy
    * a recent tribunal decision requiring Air Canada to honor a refund policy invented by its online chatbot
    * recent articles on AI's impact on law firm billing and a potential shift towards value-based pricing
    * another recent article on the need to balance AI's precision with human insight in the practice of law
    A big thanks to LinkSquares for sponsoring this episode! Check out their website at: https://linksquares.com/
    LINKS
    Air Canada decision: https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/
    AI impact on billing - article 1: https://www.legalfutures.co.uk/latest-news/ai-could-transform-law-firm-billing-beyond-recognition
    AI impact on billing - article 2: https://www.legaldive.com/news/ai-use-cases-legal-ops-deloitte-blickstein-group-report/702436/
    Balancing AI and human strengths in legal practice: https://www.law.com/legaltechnews/2024/02/12/the-future-of-tech-enabled-law-practice-balancing-ais-precision-with-human-insight/

    • 30 min
    Jenn McCarron on the CLOC Presidency and 2024 predictions

    Jenn McCarron on the CLOC Presidency and 2024 predictions

    At the start of 2024 Jenn McCarron became President of the Board of the Corporate Legal Operations Consortium (CLOC), succeeding Mike Haven. We invited Jenn back on to the show to discuss:
    * the process of becoming President
    * the factors she considered in weighing up the role
    * CLOC's role in the legal ops community, and how it has developed over time
    * what changes we can expect in the future under Jenn's leadership
    * the extent to which Jenn's background in entertainment will be relevant to her role
    We also continued our tradition of beginning the year with predictions, and we invited Jenn to join us in making some of her own and assessing ours. These are some of the topics we discussed:
    * legal ops as a partner to the business, not just the legal team
    * continued growth in the importance of data and analytics
    * focus on enterprise technology rather than legal point solutions
    * future use cases for artificial intelligence
    * the importance of managing AI risks
    LINKS
    Jenn on LinkedIn: https://www.linkedin.com/in/jennmccarron
    Jenn’s phone screen (discussed at 30 minutes and 40 seconds into the recording): http://tinyurl.com/5hem49yp

    • 1 hr 13 min
    The Pulse: 2023 year end wrap

    The Pulse: 2023 year end wrap

    Alex and Elliot discuss:
    * The recent leadership challenges at OpenAI and what, if anything, it means for the pace of AI development and adoption
    * A review of podcast episodes during 2023, their favourites and why
    * Musings on expectations for 2024
    * Elliot's continuing work on the "AI for legal teams" training course, which will be published in early 2024 under the Legal Ops Institute brand
    This is our last episode for 2023. A big thanks for listening to the show - we'll be back in late January or early February 2024.
    LINKS
    Legal Ops Institute: https://www.legalops.fm/institute

    • 24 min
    Creating AI for lawyers with Noah Waisberg

    Creating AI for lawyers with Noah Waisberg

    Noah Waisberg is the co-founder and CEO of Zuva.ai and the former co-founder and CEO of Kira Systems. He has worked for more than a decade on artificial intelligence and its application in the legal industry, beginning his work long before anyone had heard of Transformers and GPT.
    He is also the author of two books on artificial intelligence: "AI for Lawyers" which, as the title suggests, is focused on AI and its use by lawyers; and "Robbie the Robot Learns to Read", likely the first children's book aiming to teach younger readers about machine learning concepts.
    Naturally, with Noah we discussed many issues related to artificial intelligence, including:
    * What it was like selling AI systems to lawyers in the early 2010s
    * How AI adds value in the legal industry
    * The ability of AI to capture, distribute and amplify legal expertise
    * Jevons paradox and how it relates to AI in the legal industry
    * The role of generative AI in contract review and other legal use cases
    * The extent to which generative AI levels the legal tech playing field
    LINKS
    Noah on LinkedIn: https://www.linkedin.com/in/noahwaisberg
    Noah on X: https://twitter.com/nwaisb
    "AI for lawyers" book: https://tinyurl.com/mx4t5nh6
    "Robbie the Robot Learns to Read" book: https://tinyurl.com/3c9pjf6r

    • 59 min
    The Pulse: leveraging AI for knowledge worker productivity, AI provides poor legal advice and no law firm competitive advantage from generative AI

    The Pulse: leveraging AI for knowledge worker productivity, AI provides poor legal advice and no law firm competitive advantage from generative AI

    Alex and Elliot discuss:
    * A recent article looking at the effects of AI on productivity and quality of work by consultants at the Boston Consulting Group
    * A study by an English law firm finding poor legal advice provided by various Large Language Models, including GPT and Bard
    * A recent article discussing whether or not generative AI will be a source of competitive advantage for law firms
    * Elliot's anguish, and enjoyment, producing material for the upcoming "AI for legal teams" training course, which will soon be the first course published by the Legal Ops Institute
    A big thanks to our friends at LinkSquares for sponsoring this episode. For more information, check out their website: https://linksquares.com/
    LINKS
    Article on AI used by BCG consultants: https://www.mi-3.com.au/20-09-2023/harvard-business-school-study-bcg-finds-knowledge-workers-using-chat-gpt-outperform
    Law firm research paper on AI providing legal advice: https://lpscdn.linklaters.com/-/media/files/document-store/pdf/uk/2023/october/report_linksai-english-law-benchmark_october-2023.ashx?rev=fc8c65ae-00f6-408e-9aec-4bf7846f82db&extension=pdf
    Article on generative AI and law firm competitive advantage: https://www.law.com/legaltechnews/2023/10/30/for-law-firms-will-generative-ai-really-be-a-major-competitive-differentiator/
    Legal Ops Institute sneak peak: https://www.legalops.fm/institute

    • 30 min

Customer Reviews

5.0 out of 5
14 Ratings

14 Ratings

DjCrackers ,

Fantastic information for Legal Ops Professionals

Elliot and Alex do a great job operating this podcast, helping legal ops professionals in an evolving professional world.

kat gowans ,

All the questions you ever had about Legal Ops

A terrific podcast with a back to basics take on Legal Ops and what you need to know about everything related. Well done !

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