If you’re looking for insights into the trends of the eCommerce industry, look no further than Adam Rose, the Chief Talent Officer, of eCommerce Placement. Adam has had a long career as a recruiter, including the last decade at eCommerce Placement, the company he founded to focus on the industry he believed was the future. That bet has paid off, and as the eCommerce industry has grown and changed, Adam has been in the middle of it all. What are the skills eCommerce based businesses are looking for? Where are eCommerce leaders focusing their attention and investing in growth? How is consumer behavior leading the shifts we’re seeing in the industry and how can those working in the industry be successful using analysis of that behavior? Which industries and companies are emerging as big-time players in the eCommerce landscape? Adam has the answers to all of those questions, and he shared them with us on this episode of Up Next in Commerce.  

3 Takeaways:

• Ecommerce offers positions of the future, and right now very few colleges are offering programs that prepare students for them. Those who want to get into the industry need to be lifelong learners and seek out new knowledge
• Consumer behavior has completely changed, and industries are seeing a shift that they thought they would have years to prepare for, happen in just a few months. That has led to a movement to build Ecommerce teams quicker than ever before
• CPG companies are starting to heavily invest in Ecommerce, which presents an opportunity for people who want to work in Ecommerce the ability to work in a newly-entrepreneurial environment but with more resources

For an in-depth look at this episode, check out the full transcript below. Quotes have been edited for clarity and length.

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Transcript:

Stephanie:

Hey everyone. Welcome back to Up Next in Commerce. This is your host, Stephanie Postals. And today I have Adam Rose on the show. How's it going?

Adam:

It's going great. Thank you. Really happy to be here.

Stephanie:

Yeah, I'm really excited to have you here too. Tell me how did you first get involved in the world of e-commerce? What led you to create this company?

Adam:

Yeah. So eCommerce Placement, we are a leading e-commerce recruitment firm and what we do is we work with online retailers, e-commerce technology companies, really anyone that touches upon e-commerce. And we're recruiting across the full spectrum of e-commerce functional areas. So that's leadership roles, strategy and management, digital marketing across the whole channels, site merchandising, operations, analytics, logistics and fulfillment, creative technology, the entire gamut. And we've been doing this for 10 years and e-commerce as you know has been growing year after year. So we're just very fortunate to be in this space and one that's really interesting.

Adam:

Yeah. So, well I've actually been in recruitment my entire career. It is all I know and all I can do. But I went to school and I have a bachelor's degree from Rutgers in psychology and realized I didn't really want to be a psychologist, but I minored in labor and employment relations, which is essentially HR. And that got me into thinking about recruitment or HR as a career. And I ended up getting my masters in HR manager at Rutgers as well. And when I got out of school, I started in more of a generalist HR role at a financial services company doing benefits and compensation and recruitment. And the recruitment piece is what I really liked and decided that's what I wanted to stick with. So I was doing recruitment for several different financial services companies and then a little bit of pharmaceutical as well. And it wasn't until I landed a corporate recruiting position at Borderfree that I got into e-commerce. And Borderfree was a startup e-commerce software as a service company.

Adam:

And what they did was they allowed US-based online retailers to sell their products overseas to international customers seamlessly. Just like if they were here within the US, yes. And we had about 50 employees at the time when I joined and I grew that company to about 350 before it was sold to Pitney Bowes, much larger organization. Yes, but it was there that I saw that e-commerce was a really hot industry, that folks were still figuring it out. It was a really cool industry if you're an entrepreneur, if you like startup environments, which I did, very different from financial services and pharmaceutical. And I saw that there was a huge need for e-commerce specific recruiting agencies out there. We were working with some of the larger recruitment firms that were just very generalists. They didn't focus in e-commerce, but they were trying to help us regardless.

Adam:

And I saw that they just didn't have a good understanding of what we did, the types of candidates that we needed, where they'd be coming from, what they'll be doing. And after a while I said to myself that I could do that. I see what these agency recruiters are doing on their end and honestly it seems better than what I'm doing on the corporate side because they're not having to deal with a lot of the paperwork that I have to do, a lot of the internal struggles that I have. And they were doing the best part of recruiting, in my opinion, which is just proactively going out there and sourcing top talent. And that's what got me into recruiting in the first place and got me excited about it. I think it's one of the most strategic parts of business is bringing in the right talent, without that talent that your business may not be so successful. So that's really what got me thinking about making the switch and 10 years later I'm really glad that I did.

Adam:

And what we're really good at right now is just the fact that over the past 10 years, we've built this huge e-commerce talent network. We have our proprietary database of candidates, we utilize LinkedIn where we have a huge network and following there. And that's a differentiator that a lot of other recruitment firms don't have. And we're also building very longterm relationships with prospective candidates, following them throughout their career. Just being there for them, regardless of whether or not we have opportunities for them in providing advice around their resume, around their career goals and that playing the longterm game is, in this business, I think very important.

Stephanie:

Cool. Yeah, that's exciting. So how do you vet talent? Because it seems like, at least when I was at Google Day's interview questions were kind of hard to rely on because people would get through and you'd be like, "How did you get here? You definitely don't belong here." So what are some good tips that you could give to other e-commerce brands who are looking to hire? What kind of interview questions or tactics or strategies do you do to vet candidates to make sure that they're the right fit for the company and actually have the knowledge that's needed?

Adam:

Yeah. So the first thing is that the company itself really has to have a good idea of what their needs are. And that's our job too, is working with them initially to make sure that we're all on the same page. And a lot of times our clients don't even have job descriptions created. And then we have to work with them directly to create that job description and make sure that everything's buttoned up so that when we are going out there and trying to identify the right candidate and speaking with them, we have really good sense of what they're looking for. And I'm talking to them about what their day to day job looks like, the responsibilities, where these people should be coming from and what their soft skills are needed for these positions, everything. And then we go out there and we take a look and do some research to what similar companies, what are some of the competitors out there that maybe we should be tapping into?

Adam:

Job titles may differ between organizations too. So we'll make a list of all the different job titles that could potentially match this position. And then we'll do an extensive search on that end. And then once we get them on the phone, it's really just conversational. We don't do very hard hitting questions. Our goal is just to make sure that A, the candidate is interested, that this would be something that they could potentially see themselves doing in the future and that they also have the right skillset for it. And that comes out during a conversation when you're just asking them, tell me a bit about your experience. Walk through your background with me. Do you have experience on this side of the business? And if not, is that something that you think you could tackle in your next role? So it's really just getting to know the person.

Adam:

And then what we do is we send a summary of their experience, their resume, their compensation expectations over to the client and they decide from there whether or not they think this person might be the right fit and they'll get them on the phone and usually to do an initial phone interview and go from there. But what we aim to do is really focus on quality over quantity. There are a lot of recruitment firms out there that kind of give us a bad rap by sending over 1