Ride On: Let's Ride 4+

Need a more streamlined system to get a refund

I only down loaded the app to get a refund for faulty “ride”. Called the 1300 no for a refund, was told to download the app. Downloaded the app, no option for a refund. Called the 1300 no again, asking for a refund, got told that by downloading the app I’d get a free ride (I guess they assumed, I’d be happy with that instead of a refund). Still waiting for the refund. This company seems like a scam, assuming most people due a refund wouldn’t bother with the fuss - two phonecalls, downloading an app and searching the app for the non-existing refund option - normally I wouldn’t bother either.

Didn’t work for me, lost a customer with me.

Finally Signed up after three years of just paying with my card.. no free ride on sign up like promised. Entered my daughters birthday in and it’s supposed to have 5 free rides.. one free ride came up.. looks like it connected to the ride but then pressing the start button on the ride did absolutely nothing. Abit sad for kids looking forward to extra rides on their birthday. Especially considering how much I have spent on these overpriced rides over the last 3 years. I’m really over it, I’m not going to use them anymore.

Developer Response ,

Thanks for leaving your review, sorry to hear that you had a bad experience with our app - I can promise that you definitely do get the free ride, please get in touch on letsride@rideon.com.au so we can see what happened here and organise a few credits for you. Like wise we can look into what happened with your birthday rides.

Rip off. Pay money get no ride.

I only downloaded this because I tried to pay for a ride for my kid using payWave but it timed out and gave me an error message with no ride, but still took payment from my account anyway. I called the hotline who insisted I need to download this app to get a refund. I have no expectation that I will actually get the refund, but I decided to download anyway to leave this review so others can see for themselves what a load of rubbish this company is. I guess a 2.4 stars before I leave my 1 star rating says a lot anyway.