423 episodios

On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
🏠 www.intercom.com

The Ticket: Discover the Future of Customer Service, with Intercom Intercom

    • Tecnología
    • 5,0 • 3 valoraciones

On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
🏠 www.intercom.com

    Fueling the AI machine with the knowledge it needs

    Fueling the AI machine with the knowledge it needs

    This week our Director of Automated and Proactive Support, Ruth O’Brien, and our Director of Human Support, Bobby Stapleton, dive into the importance of creating a culture of knowledge management for unlocking AI success and delivering a great customer experience.




    Watch this episode on YouTube: https://www.youtube.com/watch?v=lNujY05wFAE




    😁 Follow the people:

    https://www.linkedin.com/in/ruthieob/

    https://www.linkedin.com/in/bobbystapleton/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

    🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

    💻 RSS Feed https://art19.com/shows/inside-intercom




    Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 22 min
    How AI is transforming customer service tech stacks

    How AI is transforming customer service tech stacks

    Over the last decade, support tech stacks have become fragmented and clunky, slowing support teams down and holding them back from providing fast, personal customer experiences. Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale. In this episode, our Director of Human Support, Bobby Stapleton and Declan Ivory, our VP of Customer Support, unpack this evolution.




    🎥 Watch this episode on YouTube: https://www.youtube.com/watch?v=n7WTkppt6pU




    📝 Blog: https://www.intercom.com/blog/videos/customer-service-tech-stack-platform-ai




    😁 Follow the people:

    https://www.linkedin.com/in/bobbystapleton/

    https://www.linkedin.com/in/decivory/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

    🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

    💻 RSS Feed https://art19.com/shows/inside-intercom




    Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter




    Say hi on 👋

    Twitter: https://twitter.com/intercom

    LinkedIn: https://www.linkedin.com/company/intercom/




    Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




    🏠 www.intercom.com




    #customersupport #customerservice #intercom

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 28 min
    Amplitude’s Jenna Elliott on navigating the future of customer success

    Amplitude’s Jenna Elliott on navigating the future of customer success

    Intercom VP of Customer Support Declan Ivory chats with Jenna Elliott, VP of Global Customer Success at digital analytics platform Amplitude, about the intricacies of driving customer success in today’s world and what the roadmap for businesses aiming to thrive in this era looks like.




    📝 Blog: https://www.intercom.com/blog/videos/amplitude-jenna-elliott-navigating-the-future-of-customer-success




    😁 Follow the people:

    https://www.linkedin.com/in/jennaselliott/

    https://www.linkedin.com/in/decivory/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

    🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

    💻 RSS Feed https://art19.com/shows/inside-intercom




    Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 25 min
    Understanding the changing economics of customer service in the age of AI

    Understanding the changing economics of customer service in the age of AI

    With AI handling a greater proportion of customer issues, the balance between cost and value is undergoing a huge and rapid shift. In this episode Declan Ivory, our VP of Customer Support, and Bobby Stapleton, our Director of Human Support, unpack a lot of the implications of this new reality.




    📝 Blog: https://www.intercom.com/blog/videos/economics-of-customer-service




    😁 Follow the people:

    https://www.linkedin.com/in/bobbystapleton/

    https://www.linkedin.com/in/decivory/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

    🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

    💻 RSS Feed https://art19.com/shows/inside-intercom




    Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter




    Say hi on 👋

    Twitter: https://twitter.com/intercom

    LinkedIn: https://www.linkedin.com/company/intercom/




    Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




    🏠 www.intercom.com




    #customersupport #customerservice #intercom

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 31 min
    Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

    Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

    Declan Ivory, VP, Customer Support at Intercom sits down to chat with Simon T. Bailey, author of 'Be the Spark: Five Platinum Service Principles for Creating Customers for Life'. They chat about how to be the spark in customer service, how to foster an environment of operational excellence amongst your CS team, why emotional moments for your customers are something you should invest in and Simon had great advice for aspiring customer service leaders.




    🎥 Watch this episode on YouTube: https://www.youtube.com/watch?v=Itmt57HRfe4




    📝 Blog: https://www.intercom.com/blog/videos/simon-t-bailey-on-platinum-service-principles




    😁 Follow the people:

    https://www.linkedin.com/in/simontbailey/

    https://www.linkedin.com/in/decivory/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

    🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

    💻 RSS Feed https://art19.com/shows/inside-intercom




    Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter




    Say hi on 👋

    Twitter: https://twitter.com/intercom

    LinkedIn: https://www.linkedin.com/company/intercom/




    Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




    🏠 www.intercom.com




    #customersupport #customerservice #intercom

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 26 min
    Exploring Intercom's Customer Service Trends Report for 2024

    Exploring Intercom's Customer Service Trends Report for 2024

    Bobby Stapleton, our Director, Human Support, hosts this fascinating conversation with Declan Ivory, VP, Customer Support and Anthony, our Director, Customer Support Operations, in which they explore how the survey results of our Customer Service Trends Report 2024 shed light on the ways customer service is changing.




    🗂️ Chapters

    00:00 Introduction

    01:27 Customer Expectations

    06:06 AI Adoption in CS

    10:08 AI is Coming for Your Jobs but Not in The Way You Think

    16:05 Tech Stack: Ditching the Old Tools

    20:59 Metrics: New Ways to Measure Success




    Download your copy of our CS Trends Report 2024: www.inter.com/2024trends




    📝 Blog: https://www.intercom.com/blog/videos/podcast-cs-trends-2024

    🎥 Watch this episode on YouTube: https://www.youtube.com/watch?v=Z0b5OVKQeIQ




    😁 Follow the people:

    https://www.linkedin.com/in/bobbystapleton/

    https://www.linkedin.com/in/decivory/

    https://www.linkedin.com/in/anlopezm/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

    🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

    💻 RSS Feed https://art19.com/shows/inside-intercom




    Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter




    Say hi on 👋

    Twitter: https://twitter.com/intercom

    LinkedIn: https://www.linkedin.com/company/intercom/




    Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




    🏠 www.intercom.com




    #customersupport #customerservice #intercom

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 30 min

Reseñas de clientes

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3 valoraciones

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