Hamperapp | Laundry Service 4+

Slight disappointment

We have had you do our laundry 3 times the first two times we were thrilled it was clean and nicely folded but this last time the laundry was not up to your great jobs before . Cloths were folded inside out they were all wrinkled up and some of the towels were still wet , your pick and delivery guy is super great and your timing is great. So in all we are happy with your service , now I’m not sure if I missed anything on my ordering or if you had new people . See you again soon thank you .

Back to back delivery issues

Zero issues with the clothes they was clean and nicely folded. My issues are with TIME MANAGEMENT, this is supposed to help you save time on doing laundry but when you schedule for the pick and delivery and they can’t come within the 2 hour window they give then that’s a problem. First time my clothes was scheduled to be delivered between 8-10am but didn’t get delivered until Noon. That’s two hours over the scheduled time and I had to get up with the company to find out what was going on. I ended up giving them another try thinking it was a one time thing but no once again delivery scheduled for 8-10am and still no delivery as of 1 pm. I again had to reach out to the company to find out what’s going on. This is completely unacceptable for a five hour window of time for the clothes not to be delivered or a SINGLE UPDATE. I will NOT BE using them again and will be demanding a refund because I lost over 7 hours of my time and honestly you can easily do your own laundry within that time frame.

Zero Stars

When I confronted their customer support, expecting a resolution or, at the very least, an explanation, I was met with rude and dismissive behavior. They were completely unprofessional, constantly dodging my inquiries and giving me vague answers that made no logical sense. It was as if they had a rehearsed script to manipulate frustrated customers into giving up.

The most distressing part of this whole ordeal is the fact that they haven't returned my clothes. I entrusted Hamperapp with my valuable garments, only to have them vanish into thin air. Their lack of accountability and refusal to take responsibility for their incompetence is truly mind-boggling. It's not just about the monetary value of the clothes; it's the sentimental value and the inconvenience it has caused.

The incompetence and unprofessionalism displayed by Hamperapp are beyond unacceptable. Their business practices are unethical, untrustworthy, and leave customers in utter despair. Without a doubt, I strongly advise against utilizing their laundry delivery service.

I strongly urge potential customers to consider alternative options that value the customer experience and prioritize the safe handling and timely delivery of clothes. It's a shame that a service that initially appeared promising turned out to be a complete disaster; spare yourself the headache from Hamperapp at all costs.

Developer Response ,

We sincerely apologize for the inconvenience you've experienced, and we are committed to resolving this matter promptly. To assist you effectively, could you please provide us with your order number or phone number associated with your account? This will enable us to investigate and address your concerns in a timely manner.

Your satisfaction is our top priority, and we appreciate your cooperation in helping us resolve this issue. Please feel free to respond at your earliest convenience, and thank you for choosing our services.

Best regards,
Hamperapp Customer Support Team