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I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.
[Re-Titled by Moderator]
iPhone 11
Good afternoon all.
We all share the problems in this thread. However, please remember to submit feedback to Apple so that the issue is seen by Apple (link is below). It's unclear if they read through these forums. To make the feedback submission less painful, please feel free to copy and paste the description below and enter it into the description field when you submit it. I hope they don't see it as spam since it will be sent from different users. Otherwise, feel free to enter your own description but please submit feedback. It's a path to get our issue escalated to their engineers. Thanks!
https://www.apple.com/feedback/iphone.html
Description:
Since installing IOS 14, text notifications at best randomly work. When they do not work, there is no numbered text icon, no vibration, no lockscreen banner or an audible tone. The only way to know if there is a new text is to open the chat window and look to see if a new text was received. If there is a new text, its behavior is that of a text that has already been read. The only known workaround is to kill the text window after every single text. No other workarounds have been consistently successful. Please fix this issue.
docpat97 wrote:
Wake up, Apple! There’s a problem with 14.2 and you need to fix it. You’re driving customers to android phones by your failure to fix this. It’s been going on way too long and affecting many, many users
Apple is not reading here for suggestions or feedback. If you want them to know your concerns, post them in the appropriate place:
kwas156 wrote:
Product Feedback - Apple
Report this problem at this link. Apparently, from what I read, Apple DOES NOT READ this blog.
You are correct. This is not a blog. It's a user-to-user technical support forum. Apple's participation here is minimal.
Brogelle wrote:
I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.
[Re-Titled by Moderator]
Since this issue has continued since at least September, perhaps people should send their dissatisfaction to Apple directly; I just did that myself via this link Feedback - iPhone - Apple . Unfathomable to me that those of us who have contacted Apple Support have found Agents don't even have the information that there is a bug and spend hours (of their time and ours) trying to help us.
GregM1515 wrote:
I’m going to add to the list in hopes of Apple paying attention and fixing this ridiculous problem. Messaging on an iPhone has to be one of the most used features and missing notifications is not only an inconvenience and pain...it could result in personal life issues if people are waiting for timely notifications/responses.
Please fix this Apple!!!!
Apple doesn't read here for suggestions or feedback. You can use the Contact Support link in the upper right corner of every page of these forums. Or, you can use the feedback link:
as was posted earlier - apple doesn't monitor these sites that are a forum for users to share info and insights with each other. I was shown the error of my ways thinking by writing it here Apple would fix it..... wrong. So in the spirit of sharing I will repost the address where you report the bug to apple.
The more people report it the greater the chance to get it fixed in a timely way.
I just find a reply by luck after commenting, instead of complaining on this thread we need to complain to these guys’ ... for whatever it’s work. I pasted the link below, supposedly there guys’ actually read about bugs their users report. Allegedly.
https://www.apple.com/feedback/
I've read all the comments, I've the hypothesis that the error is in the Apple ID (back office), this would explain why "alyssa ettinger" had this problem since she added an iPad to her home; it would explain why in my case I had the error after activating iMessage; It would explain why it is not solved by restoring the iPhone; it would explain why people who changed their iPhone for a new one, kept having the problem on the new iPhone.
It's rare that this error has been since September 2020 and they have not fixed it, and more and more users are affected. Let's let Apple know that there are several of us who have the error; We can write to the support account on Twitter where I see that they always respond https://twitter.com/applesupport and leave the feedback at https://www.apple.com/feedback/iphone.html
Sir_Plx, read my post on page 83. In summary, I think the problem is with the Apple ID, that's why the error persists even if you change the device, even if you restore the iPhone.
I don't have AirPods and I've this problem, but I do have an Apple Watch S6. Regarding your question, I have been in this thread for months, I can tell you that several people reported that turning off bluetooth solves the problem, but also other people reported that even with bluetooth turned off the error continues. I don't know why Apple takes so long to fix it, or they don't know about the error?.
MerelyMortalToo wrote:
I wouldn't be so presumptuous as to think Apple is actually reading my post, but the fact that this thread has been open for months (in fact, I was led to it by an article from December that references it) tells me that Apple has been aware of the issue for many months. Thanks for being snarky though.
The only Apple employees who are reading here are the Hosts. Their job is to make sure that we adhere to the terms of use of these forums. So, no, this thread being open for months does not, in any way, mean that Apple engineers are aware of the thread.
If you want Apple to know your concerns, use the proper method, the feedback page:
A lot of people here are replying saying that they are experiencing the same issue. I suggest that everybody leaves feedback here: www.apple.com/feedback since they don’t really read these discussions.
uoduckforlife wrote:
It would be nice if Apple at least acknowledged they have a problem. It’s been months and nothing but silence.
And it's not going to happen. This is a user-to-user technical support forum. Apple's participation here is very limited. There are some Apple staff who answer questions that have gone unanswered (in certain topic areas) for more than 12 hours. They provide links to existing support articles and basic troubleshooting.
No one from Apple is reading here for bug reports or feedback. You can let Apple know your thoughts here:
the best you can do is:
report it here https://www.apple.com/feedback/
the worst is; this will be on all the new devices they're pushing out & potential customers should know about it
[Edited by Moderator]
I haven't had a go on messages yet, a quick search on the internet shows some tutorials on restoring messages from icloud/itunes backup. Some ways will 'restore' your complete phone alongside restoring the messages.
This link lists a number of option: https://www.businessinsider.com/how-to-recover-deleted-text-messages-on-iphone?r=US&IR=T.
However, I think the problem with the messages app is that you may not be able to delete it at all: https://discussions.apple.com/thread/252164318
My problem was not limited to the messages app, almost anything that gave notification stopped after my IOS 14 update.
The reason I started this delete and new install approach is that I noticed when I installed a new app to manage my gmail mails, that app happily gave me notifications, the mail app (non-Apple) on the phone when I updated to IOS 14 stopped doing so. Moving on to WhatsApp, which seemed safe because of the backup feature, was also successful.
Not having notifications from Eufy security when 'visitors' are detected with my home camera system was one of my bigger problems. What's the point of having a camera based security system without notifications? Also here a delete/re-install was succesful.
Some of the comments in this thread mention that it affects them with all applications (for example WhatsApp, Telegram, Twitter, etc). I have found a more specific thread:
https://discussions.apple.com/thread/251826290
I hope this helps you.
iOS 14 text notification issues
