myTNB 4+

Currently a page in the online bill shows a horizontal chart of the percentage of cumulative usage amount to-date against Budget set by the User.

This is not fully helpful to the User bcoz he cannot readily see at a point in time if he’s going to exceed the Budget he has set (unless he works out himself the number of days already passed in the bill month-range e.g. 17/3 to 16/4 and he’s at 1/4 …. 16 days i.e. ~ 52% of the billing period. I think this is against the whole idea of you having the customer-friendly online bill.)

Let’s assume you did have a chart of Duration of Days by percentage of the Billing Period Range (BPR), together with and inline with the cumulative usage to-date graph, the User can know to-date consumption rate and control the usage in the coming days of the BPR.

Simply for example, on 1st April, the User’s Duration of Days of the BPR is 52% as shown, and the cumulative usage is 50% say, then he’s at the budgeted trend (using straight-line forecast). If he’s cumulative usage is already 80% on 1st Apr, then he’s tentatively going to bust his budget.

If you do not include the chart of Duration of Days by percentage of the BPR, it is not readily assisting your Customers in their decision to manage Usage Cost.

ENGINEER

Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Amerul)

As a dedicated user of your application and someone who frequently travels and utilizes VPN services, I have encountered an issue when attempting to access the app while my VPN is active. I understand the importance of safeguarding my data and have taken precautions, such as using a VPN, to protect myself against potential data breaches, which I have unfortunately experienced in the past.

I would appreciate clarification regarding the compatibility of your app with VPN connections. Specifically, I am curious to know if TNB collects any data that is incompatible with VPN usage. As a user, I believe it is within my rights to take measures to protect my online privacy and security.

Thank you for your attention to this matter, and I look forward to your response.

Hi, we regret the inconvenience caused. Kindly elaborate on the issue so that we can look into the matter and resolve it for you. Please write to us and leave your contact no, TNB account no and email address at https://www.facebook.com/tnbcareline. TQ - Gomathi-

I initiated a online payment transfer from Maybank and from my bank the amount had been deducted but in the apps when I press “History” it didn’t reflect my payment history.

FAQ : need 1-3 days to reflect...super not effective as a consumer who need to take records for further reporting need to come back to this Apps again just to download the statement as supporting evidence. “Time is precious and since you guy (TNB) remain still as monopoly in Malaysia electricity business market, so no competitor, no stress and no need further innovation is it? Even Telcos able to response fast according to the current market demand but you guys still stay at where you started. Steady and sloowwww 💪☝️🤭

Hi NW11042018,
Thank you for the feedback, we will take note for the future improvement to resolve this issue. TQ - Faridah