FNP: Gifts, Flowers, Cakes App 4+

I got to know this app through a friend who sent me flowers. When I needed to send flowers to another friend, I came in search of this app during the second lockdown, Selected a bouquet and it was delivered on time, without any hassle. It was same day delivery. I was a bit doubtful since it was my first time using the app.
Then two weeks later while I was quarantining, it was my mums birthday and I couldn’t get out of the room to see her. So again I came here and selected a few items, it was again delivered without any hassle. Recently ordered the magic cup for a friend’s birthday that’s coming up on 21 June. In case of any complications, I ordered pretty early. It was delivered last night and I checked it to see if it’s all good. It’s was very good quality. I was truly impressed the third time. 3 out of 3 times I was very happy with the service. Maybe one small thing, the flowers could be a bit better or fully bloomed. I also recently recommended this app to another friend. it’s absolutely amazing and how quick it can be. Made life sooooooo much easier
So thank you so much!!

Dear dweepa, It’s always a pleasure serving you and we certainly look forward to doing that in the future.Flowerly yours, Team Ferns N Petals.

Ferns and Petals is a company that runs with 0 sync between their stores, logistics and order taking mechanism.
Supposedly , their website and app gives listings of available products that can be delivered to a particular location. You are supposed to choose from their and pay to them (being a special occasion gifting service ofcourse it can’t be cod). It is laughable that they have absolutely no idea if their store at a particular pincode is even functioning or not , whether they have delivery service available or not, and sometimes whether the product listed as available is there or not.
They take blind orders and refuse to deliver at the 11th hour. Their brilliant suggestion is to take the delivery a day later or maybe some other day. As per them, anniversaries and birthdays are shift-able and they have no mandate or liability to deliver it on a particular date. As the format of their company is to take orders without having their back end functions in place, waste the customer’s time and refuse at the 11th hour so that the customer is in no place to arrange from somewhere else. They have an option of refund, ofcourse, after they waste the day as if the payment matters more than providing service for them.
If you want the special days of your loved ones to turn into an absolute nightmare, please go ahead and place your orders with this company.

Dear Hansa, We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution. Flowerly Yours, Team Ferns N Petals

I used this app to buy a gift for my friend’s wife for her baby shower. The app showed a time slot for delivery and the TNC said delivery will be done either on the time slot or before. But the time slot came, did not get delivery. I tried contacting support and they were useless and told me to just wait. I told them I want a refund and cancellation because my friends event got over and I had to buy a gift locally. They said as per their policy they wont do refunds and I should wait. When the delivery came (2 days later than the slot), I refused and the parcel returned back. Got a call next day from FnP and told them clearly that the most important part of a gifting service is to get the gifts on time for the events. They finally agreed to give me a refund. Been 5 days now and still no refund. When I check the website it shows some convenience charge of ₹29 listed on the item. Still waiting on the refund. I hope they don’t cut any amount in the refund because this was their fault for not adhering to their own terms and conditions. If anything, they should pay me an inconvenience charge as I ended up going to a local store to buy an alternative gift in the last minute. Would not recommend their service— just buy from alternative providers who are far better and “deliver on time, every time” (yeah, this is the slogan FnP sends in all their emails footers but is clearly a lie).

Dear Customer, We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution. Flowerly Yours, Team Ferns N Petals