Grange Mobile 4+

I can’t believe how difficult you make it take my money.

My personal information didn’t save in your app so I had to enter it multiple times when attempting to pay. Then I couldn’t remember the full nor partial amount that I owed, so I had to go back to the billing screen, since it wasn’t located on the page where it’s asking how much I want to pay. Lastly, by the time I got to the confirmation page and agreed, an error message popped up stating that my middle initial could only be one character, but it didn’t indicate where that error was, so I had to do everything again, fix the problem where I thought it was (name on credit card), just to have the error come up again. So, after 3 attempts to give you money, I just decided to go to the website. The purpose of the app is meant to provide easy and simplified access to all aspects of an individuals account.

For improvement, at least to the payment portion of the app:

- if information is incorrect on a page, it should be noted on that page, before being able to proceed to the next page
- list the minimum and total billable amounts on the credit card information page, so that it’s easily viewable without having to go back to another page
- after entering differing information on the personal information page (address and phone number), it should be saved once you proceed to the next page

I have attempted to login to my account several times. The app gives an error message after login name and password and asks that I must update Grange Mobile app to current version..... I have the most current version and there are no updates available. Has the app compatibility been discontinued?

For whatever reason my payment didn’t go through so my policy was canceled with no warning and no warning that payment didn’t go through in the first place. So I called to see if I could fix it they told me yes with x amount it would be reinstated with no lapse in coverage well a few weeks to by and my policy is still canceled so I call back again to be told well we now need x amount to reinstate your policy ok so why wasn’t I told that the first time I called?! They never give any notices for anything and cancel without warning. I paid the amount I was told I had to to get my policy back and now can’t get it refunded since I was lied to and they need more money and more fees. I will not be reinstating with them and advise anyone else to look elsewhere! Pay the extra and just go somewhere else because this company is a rip off and scam. You can be driving around with no insurance and not even know.