TULU - Own Less, Live More 4+

I wish this service was offered in more buildings!

I don’t usually write reviews, but I sincerely enjoy using this service. The app is easy and straight forward, as are the services that they offer! I’ve been using TULU for over a year and it’s one of the best services my building offers. The app is cleanly laid out and even includes links to videos to teach you how to use the item you’re renting. Their saying “own less, live more” makes sense, as I don’t need to own an electric scooter, an upholstery vacuum, or an air purifier, but I can rent them easily and affordably when I need to use it. Their customer service is always helpful and they take the time to fix and assist with any errors you’re having. I hope the team stays in the small, personal groups, it’s so nice to see familiar names in emails or when I text them for assistance. Thank you TULU team!

Haven’t used it for long but so far it’s really cool

Not sure if they really cleaned things up since quarantine started but I haven’t had any problems. I went to check out what was avail and was ecstatic to see all the little things that would make my life easier for really cheap, reasonable pricing. Finally access to a printer!! I really like the idea of owning less, especially being someone who moves so often.

Forgot to cancel trial and they refused to give me a refund

Forgot to cancel, and within minutes of getting charged the ANNUAL plan I asked for a refund nicely. They REFUSED consistently. I don’t think I have experienced this kind of customer service before. Usually other companies would just give it back without any hassles - there is no point of forcing someone who would not like to use and pay for the service. And I have not used the service since the trial ended. This shows bad management practice. Would not trust them ever.

Developer Response ,

Hey there! I sincerely apologize for the inconvenience you've experienced with our service, and I understand the frustration caused by the difficulty in obtaining a refund for the annual plan charge.

I'm truly sorry for any inconvenience or frustration this has caused you. Our goal is to provide excellent customer service, and it seems we fell short in this instance.

I want to assure you that we take your feedback seriously, and we are committed to making things right. I have escalated your request, and we will be submitting a refund for the annual plan charge you incurred.