Rashad in Conversation Rashad Issa

Hussain Ali MEng CQP MCQI is a Senior Quality Manager with a track record in Construction and across different industries, Hussain is currently working on the Qiddiya Project, a key 2030 vision GIGA projects, in Saudi Arabia. Previously worked on the Super Sewer Project (Tideway) in London, Heathrow Airport, and helped to build two new power stations in South Africa with Eskom.
Hussain has actively participated  in different working groups within the Chartered Quality Institute (CQI), focusing on developing specialised training for construction industry quality professionals and helping to develop robust model for the Cost of Quality. He is also a mentor, guiding other Quality Professionals to achieve chartered status with the CQI. His career is rooted in a commitment to elevating the role of a Quality Manager, beyond the current expectations, and driving impactful change within the realm of Quality Management.

Michael is CX* thought leader and creator of the CX Excellence Framework used by organisations around the world.  Michael spent over a decade in the USA working with GE Health on their world-wide Patient Experience programme. He also worked with USA brands such as Harley Davidson, IBM, Microsoft, MBNA, Citibank, FAO Schwartz, American Airlines, Dell, HP and Miller beer. Michael returned to Ireland in 1994 and set up the Dialogue Marketing agency creating award winning campaigns for organisations across many sectors and B2B/B2C Markets.
Michael is passionate about CX and in 2014 launched The CX Company, a CX consultancy and Employee Experience (EX) communications and embedding group.  
Michael spends much of his time educating organisations about the benefits of CX and founded The CX Academy in 2019 to provide certified online CX learning. The CX Certificate, Diploma and Essential courses are recognised as the global standard for CX certification and today operate in 90+ countries. He speaks and writes passionately about the CX discipline. He has spoken at conferences around the world and shares best practice insights on CX/EX* Excellence delivery helping companies to have greater success with their projects.

Mohammed Diab is Quality Assurance Manager with over 15 years of experience in quality management systems, quality auditing, welding, and non-destructive testing. He has managed large-scale projects of over than 2 billion dollars in value, and teams of about 160 members. He holds numerous certifications, including ASQ CMQ/OE, ASNT NDT Level III, IRCA Principal Auditor QMS ISO 9001:2018, PMP, and more. Throughout his career, Mohammed has been committed to continuous learning and professional development for himself and those around him. Mohammed is a co-author of two books: one being a mindmap companion book for the ASQ Certified Manager of Quality - Organisational Excellence, and the other is Welding Procedure Specification (WPS) & Procedure Qualification Record (PQR) Practical Guide, which has maintained a customer satisfaction quality level above 94% for over five years.

Kevin Newey (CQP, MCQI) - the driving force behind cutting-edge innovation as the Chair of the Greater Peterborough & Cambridge branch and the visionary Global Head of Quality at Graphcore. With Graphcore's groundbreaking Intelligence Processing Unit (IPU) technology, Kevin is part of a team that empowers creators to forge the future of machine intelligence, unlocking untapped human potential. With a remarkable 25-year journey through the realms of high tech, software, semiconductors, biotech, and pharmaceuticals, Kevin is your go-to expert in business transformation, governance, and assurance. He thrives on his passion to harness technology's transformational power, shaping a brighter and more equitable world for all.

Here are the highlights from episodes with my guests in the previous 12 episodes.

I have learned a lot, and I hope you did too.

A values-driven Chartered Quality Professional with a proven pedigree in creating, implementing, and managing best-in-class Quality, Health, Safety and Environmental (QHSE) management systems. A leader in governance and compliance who can coach, mentor, and empower the workforce to create a collaborative culture built on engagement that demonstrates excellence in risk management and sustainable business practice.

Susan Samaroo CQI MCQP is the Group Quality Manager at Precision NDT LLC. She is the Vice Chair of the Caribbean Branch supporting Quality Professionals with the Chartered Quality Institiute, volunteers with the Gloucester Branch, and the Digital Transformation special interest group.

You can connect with Susan on LinkedIn