HomeControl2.0 4+

Update 10 Sep 23: I’ve checked Wi-Fi connections and have good signal, I’ve also moved it to the base router Wi-Fi to see Irvin’s my Wi-Fi mesh. I still have to try and connect several times in order to reach the panel. It isn’t a Wi-Fi connection as every other device is stable and I have the same issue in two different connections. There’s something amiss with the App, panel or cloud’s software. Whilst I get alerts on my phone, connecting to the alarm panel is hopeless and unreliable. I’ve tried numerous things with “support” but still takes several times to connect at times. It isn’t the Wi-Fi as everything else is ok and signal strength is good. It’s also very limited what you can do with the App. For example, settings etc. if you want an alarm with a good app, this is not the one for you. Judging by the feedback on here, I’m not the only one complaining. Update 19 Sep Thank you for the reply but i’ve tried all that more than once. The signal strength is always good. The software in the Panel, App or Cloud is just not reliable enough and needs some work to resolve especially as it’s an annual, paid subscription. Update 14th Oct I’ve tested the connection and it appears to be a lot more reliable. I’ll monitor it for a few weeks and see how it performs. Meanwhile, thanks you for addressing the issue and fingers crossed, the resolutions you've implemented in the cloud have worked.

Hi, Following up on your review, please could you confirm if you are still experiencing these issues or if this was resolved? If not resolved, we would like to look at some troubleshooting for you, please could you email customer.support@pyronix.com. Hope to hear from you soon.

When it works it’s great - we had an alarm installed yesterday and day 1 everything was smooth and worked well. However I’ve been unable to connect to the app since - seems extremely buggy, and constantly states unable to connect/check internet connection or try again in 30 seconds when all the login details are the same and internet connection is fine.
Extremely frustrating as it negates part of the reason we went for this alarm system (control from the app.) been unable to login all day today.

Hi and thanks for your review. Have you reported this to your installer or to our Customer Support Team? If not can you please email us your system ID to customer.support@pyronix.com, so we can help you resolve the issue? Thanks

Easy to use app, we install for all our clients, then only request from multiple clients is the ability to have a ‘holdup’ button on the app. We provide the wireless Fobs with our alarm so we enable the hold up function on the fobs. But we have had clients say when they are watching CCTV of there property but not at the property I will would beneficial to have a button on the app to activate the bell box to scare off potential intruders or car thieves. Is this something that can be added ? EDIT: Thanks for your reply, this is for the wireless bells I know there is a way to hardwire this in the panel for the wired bells but we very rarely install the wired bells, customers often opt for the less intrusive highly reliable wireless kit - Thanks

Thank you for your feedback. We really appreciate it. This has been passed across to our App Development Team, to be taken into account for future development of the app. Please could you confirm if this is for a wired or wireless bell?